Position Summary: Supervises the team and ensures service quality and profitability, with a focus on customer satisfaction and strategy development. Key Highlights: 1. Develops high-performance strategies and teams. 2. Results-oriented approach and customer service focus. 3. Leadership, time management, and teamwork. Ensure the quality of services offered by the service workshop. Supervise the team, always focusing on maintaining departmental profitability. * Ability to develop high-performance strategies and teams. * Results-oriented approach to customer service. * Monitor and track parts availability and delivery to the service workshop, meeting established or promised customer timelines. * Develop marketing strategies based on market research. * Maintain the workshop’s positive image and organizational climate. * Manage warranty claims with suppliers. * Maintain continuous communication with customers, analyzing suggestions and addressing complaints to improve service and sustain a high customer satisfaction rate. * Track performance indicators and factory certification programs. **Education: Bachelor's degree** in Engineering (preferred) or related field. **Competencies:** Leadership, results orientation, time management, adaptability, and teamwork. **Skills and Attitudes** * Problem-solving and decision-making oriented * High capacity to work under pressure * Strong communication skills and customer interaction ability * High improvisation and conflict management skills * Ethical, loyal, responsible, and consistently committed **We Offer:** Competitive salary + monthly bonuses Statutory benefits Profit sharing Savings fund Uniforms Work schedule: Monday to Friday, 8:00 AM to 6:00 PM, with a 1.5-hour lunch break; Saturdays: 8:00 AM to 1:30 PM Employment type: Full-time Benefits: * Savings fund * Company phone * Free uniforms Workplace: On-site employment