Customer Service Executive

Description

Position Summary: Provide effective, timely, and high-quality customer service through various channels, resolving inquiries and issues based on established protocols. Key Highlights: 1. Multichannel customer service and problem resolution 2. Compliance with operational protocols and metrics 3. Continuous updates on products and processes **RESPONSIBILITIES AND FUNCTIONS** Deliver effective, timely, and high-quality customer service through multiple channels (phone calls, chat, email, social media), resolving inquiries, requests, or issues in accordance with established protocols and with a focus on customer experience. Functions and Responsibilities: * Handle and manage customer interactions via phone or digital channels. * Identify customer needs and provide clear, accurate solutions. * Record each interaction in the corresponding system (CRM, ticketing, etc.). * Adhere to customer service protocols, scripts, and policies. * Escalate cases or incidents per established guidelines. * Meet operational metrics such as AHT, quality, NPS, FCR, adherence, etc. * Stay updated on products, processes, and operational changes. * Participate in training sessions, feedback meetings, and continuous improvement activities. * Contribute to a collaborative environment and team goal achievement. Important: **For this position, availability to work rotating shifts—including weekends and public holidays—is mandatory, according to operational requirements. We seek candidates with flexible schedules and commitment to adapt to service needs to ensure continuous, high-quality customer support.** Superior Benefits: 10% grocery vouchers 10% savings fund 30 days’ year-end bonus 25% vacation bonus 100% IMSS salary coverage Salary: $12,000\.00 \- $14,000\.00 per month Benefits: * Life insurance * Grocery vouchers Education: * Completed high school diploma (Mandatory) Experience: * Customer service: 2 years (Preferred) * Call center: 2 years (Preferred) Work Location: On-site employment