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Location:
Compania
Category:
Sales - Outbound

Indeed
Technical Support Agent 2 Hybrid
**Join DATAMARK, as a Technical Support Agent!**
Are you passionate about technology and helping others? We are seeking a dedicated Technical Support Agent to become a vital part of our team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring that their needs are met promptly and efficiently.
Your primary responsibilities will include troubleshooting software and hardware issues, guiding users through step\-by\-step solutions, and documenting technical processes. You will play a key role in maintaining high customer satisfaction by providing clear communication and effective problem resolution.
**Key Responsibilities:**
* Troubleshoot and resolve technical issues related to software, hardware, and networking.
* Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
* Guide users through the installation and configuration of software or hardware solutions.
* Document ongoing issues and resolutions in our ticketing system to track progress.
* Work collaboratively with other team members to share insights and solutions.
* Stay updated on the latest technology trends and product information.
If you're ready to leverage your technical skills and contribute to a dynamic team, we encourage you to apply!
**Requirements**
* Associates degree in Computer Science or related discipline with computer classes. Equivalent experience may be considered in lieu of formal education.
* Minimum of two (2\) year of programming experience in and strong knowledge of one or more of the following technologies: SQL Database, Read system log files, PHP, Sharepoint.
* Demonstrated analytical skills with the ability to problem\-solve with customers by listening, understanding and responding to the needs of the customer.
* Knowledgeable about Help Desk activities, including define, implement and monitor escalation process.
* Customer relationship skills in a call center environment and the ability to collaborate with all business units.
* Strong analytical skills and demonstrated ability to develop solutions and alternatives that meet business goals.
* Effective verbal and written communication skills with the ability to listen and communicate with technical and non\-technical clients.
* Bilingual (Spanish/English C1\).
**Benefits**
* All legal benefits
* Life Insurance
* Savings fund
* Paid Training

Revolución N. 1089, Arquitos, 31205 Chihuahua, Chih., Mexico
Negotiable Salary

Indeed
HR ADMIN COORDINATOR
**Position Summary:**
Responsible for assigning, delegating and monitoring the day\-to\-day work of Recruiting Operations Coordinators, Screeners, and Administrative Specialists. Makes sure the team delivers Recruitment support and Customer service in an efficient and profitable manner; increasing Candidate satisfaction, decreasing time to hire, and improving the overall recruitment process for the AutoZone Stores. Keeps track of segment performance and builds relationship with stakeholders to understand and meet service requirements and maintain the staff informed about upcoming changes. Meets with other business units to resolve recurring issues. Responsible for assessing training requirements of staff and coordinating skills growth and training opportunities. Assist with budgeting, purchasing, and managing vendors.
**Job Responsibilities\- Other duties may be assigned:**
* 25% Analyzes statistics and other data to determine the level of Recruitment Support and Customer service the organization is providing
* 20% Provides Team Leaders with performance feedback, advise, mentoring and coaching about them and their teams
* 15% Monitors Candidate \- Agent interactions to ensure that candidate experience expectations are being met. Leads project sessions to create, improve or modify workflow to meet Candidate and Field needs
* 15% Meets with staff members to discuss performance and possible improvements to Candidate Experience
* 15% Communicates with stakeholders (e\-mails, presentations, phone calls, meetings) to understand service requirements and upcoming changes to the programs supported
* 10% Administrative functions such as career tracking and growth, writing performance evaluations, time tracking, project management paperwork and interviewing
**Skills and Requirements:**
* Level of formal education : A Bachelor's degree (BA, BS) or equivalent
* Area of study : Business Administration, Computer Science
* Years of experience : 5\-7 years
* Type of experience : Recruitment, Customer Service, Management, Call Center knowledge
* Special certifications or technical skills : Proficient Oral and Written Communication, Customer Service, Coaching, Customer/Client Focus, Leadership, Performance Management, Problem Solving/Analysis, Bilingual, Advanced Computer Software, Teamwork
* Other/preferred: Financial studies, Management certification, Contact Center certification

Revolución N. 1089, Arquitos, 31205 Chihuahua, Chih., Mexico
Negotiable Salary

Indeed
Intake Specialist
*This job posting comes from the Talenteca.com job board*
### **Job opening for the company BACK OFFICE DE CHIHUAHUA at Avenida Universidad - Chihuahua, Chihuahua**
We're excited to share an incredible opportunity to be part of a team that values collaboration, growth, and innovation. Here, your ideas matter, your skills shine, and your career can thrive. If you're looking for a place where you can make an impact and work alongside passionate professionals, this is it!
Intake Specialist for a U.S. Legal firm (On Site)
Job Description:
* Answer calls with professionalism and empathy
* Document and resolve inquiries
* Provide excellent client service
* Pay close attention to detail
* Retain and document client/provider info
8 hours + 1 hour lunch.
Availability from 6:00 am to 10:00 pm (the schedule will be given within this time frame)
(Two consecutive days off selected by the operation) Days off can be Fri-Sat // Sat-Sun // Sun-Mon.
NO ROTATING; once the schedule is assigned, it is fixed.
MUST HAVE:
Experience: 1+ year in customer service or call centers (BPO)
Languages: Bilingual (English & Spanish)
Job Description:
Answer calls with professionalism and empathy
Document and resolve inquiries
Provide excellent client service
Pay close attention to detail
Retain and document client/provider info
Monthly Gross salary: 19,850 mxn + Mexican legal benefits
Apply here!
**Desired education level:**
Upper Secondary
**Desired experience level:**
Entry Level
**Departmental function:**
Customer Service
**Industry:**
Legal Services / Laws and Law
**Skills:**
* customer service
* call center (bpo)
* advanced english level
*This job posting comes from the Talenteca.com job board:*
*https://www.talenteca.com/anuncio?j_id=69162a7d3800002e00a4b8f8&source=indeed*

Revolución N. 1089, Arquitos, 31205 Chihuahua, Chih., Mexico
MXN 19,850/year

Indeed
Agente de Suporte Tecnico Bilingue
**Join DATAMARK, as a Technical Support Agent!**
Are you passionate about technology and helping others? We are seeking a dedicated Technical Support Agent to become a vital part of our team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring that their needs are met promptly and efficiently.
Your primary responsibilities will include troubleshooting software and hardware issues, guiding users through step\-by\-step solutions, and documenting technical processes. You will play a key role in maintaining high customer satisfaction by providing clear communication and effective problem resolution.
**Key Responsibilities:**
* Troubleshoot and resolve technical issues related to software, hardware, and networking.
* Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
* Guide users through the installation and configuration of software or hardware solutions.
* Document ongoing issues and resolutions in our ticketing system to track progress.
* Work collaboratively with other team members to share insights and solutions.
* Stay updated on the latest technology trends and product information.
If you're ready to leverage your technical skills and contribute to a dynamic team, we encourage you to apply!
**Requirements**
* Associates degree in Computer Science or related discipline with computer classes. Equivalent experience may be considered in lieu of formal education.
* Minimum of two (2\) year of programming experience in and strong knowledge of one or more of the following technologies: SQL Database, Read system log files, PHP, Sharepoint.
* Demonstrated analytical skills with the ability to problem\-solve with customers by listening, understanding and responding to the needs of the customer.
* Knowledgeable about Help Desk activities, including define, implement and monitor escalation process.
* Customer relationship skills in a call center environment and the ability to collaborate with all business units.
* Strong analytical skills and demonstrated ability to develop solutions and alternatives that meet business goals.
* Effective verbal and written communication skills with the ability to listen and communicate with technical and non\-technical clients.
* Bilingual (Spanish/English C1\).
**Benefits**
* All legal benefits
* Life Insurance
* Savings fund
* Paid Training

Revolución N. 1089, Arquitos, 31205 Chihuahua, Chih., Mexico
Negotiable Salary
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