MES Software Support

Description

Job Summary: We are seeking a professional for operational support of the MES solution, ensuring daily smooth operation and an optimal user experience, while collaborating with international teams and business users. Key Highlights: 1. Collaboration with international teams and business users. 2. Problem-solving mindset and attention to detail. 3. Ability to collaborate effectively in an international environment. Published 05\.05\.2026 Company : Safran Electrical \& Power Job field : IT Location : Chihuahua , Mexico Contract type : Permanent Contract duration : Full\-time Required degree : Bachelor's Degree Required experience : More than 3 years Professional status : Employees / Staff Spoken language(s) : English Fluent \# 2026\-175802 Published 05\.05\.2026 **Job Description** ------------------- * Provide operational support for the MES solution within Safran Electrical \& Power’s ISA/ISE division. * Ensure daily smooth operation and optimal user experience across all deployed production sites. * Collaborate with international teams and interact with both business users and technical teams. **Job Requirements** -------------------- * Proficiency in ITSM / ticketing tools. * Experience supporting industrial information systems is an advantage. * Knowledge of ITIL best practices (certification is a plus). * Solid understanding of MES applications and manufacturing processes. * Strong customer service and communication skills; ability to listen, understand issues, and clearly explain solutions. * Problem-solving mindset, attention to detail, and ability to work under pressure or tight deadlines. * Ability to collaborate effectively in an international and cross-functional environment. * Self-motivated, methodical, and team-oriented individual. * Practical experience supporting applications or manufacturing environments is valued. * English proficiency (French is an advantage). * Annual travel of 4–6 weeks is expected (France, USA, Morocco). * On-call duties: on-call shifts (primarily weekends) are anticipated. **But what else? (advantages, specific features, etc.)** -------------------------------------------------------- * Analyze, prioritize, and resolve application incidents, ensuring timely tracking and resolution—including root cause analysis and development of corrective and preventive action plans. * Provide daily functional and technical support to Business Units using the MES solution (in run mode), via SEP’s ticketing system (ServiceNow). * Communicate with business users in case of incidents. * Coordinate technical activities with other domains (ITS, Digital Factory, etc.) during incident resolution or MCO (Maintenance under Operational Conditions) projects. * Monitor system alerts and proactively manage potential issues or malfunctions. * Manage user access rights to MES applications. * Deliver regular reports and provide visibility to management. * Escalate major incidents, risks, or deviations promptly upon identification. **Company Information** ----------------------- Safran is an international high\-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27\.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Electrical \& Power is one of the world's leaders in aircraft electrical systems. The company is a key player in equipment electrification and in the electric and hybrid propulsion sector. It has over 14,000 employees across 13 different countries. ### **Locate your future workplace** Calle Nicolás Gogol, Complejo industrial Chihuahua, 31109 Chihuahua Mexico