Summary: Manage the quotation and order fulfillment process, support finance, manage customer demand, and resolve customer inquiries while partnering with sales to exceed expectations. Highlights: 1. Manage quotation and order fulfillment processes 2. Partner with Sales to provide outstanding customer service 3. Resolve customer issues and manage customer forecasting **Key Responsibilities and Main Activities:** * Manage the quotation and order fulfillment process in a timely manner, including order entry, order expediting, and coordination with Operations and Logistics to ensure on\-time shipments. * Support the Finance department with invoicing and overdue issues. * Manage customer forecasting/demand and inventory levels; work with Supply Chain to meet customer demand. * Address customer inquiries and complaints. Investigate and collaborate with other departments to successfully resolve customer issues in a timely manner. * Attend conference calls with internal or external partners regarding delivery issues or critical projects. * Partner with the Sales team to provide outstanding service and exceed customer expectations. * Perform any other duties assigned by the immediate supervisor related to the Customer Service area. * Comply with company policies in the execution of activities (including environmental policies). * Provide excellent internal and external customer service. * Receive orders transmitted electronically by customers via the internet (EDI) or email and ensure proper receipt. * Transfer this information (order number, part number, quantities, and required dates) into the MRP program in the Oracle system. * Receive and respond to customer emails and phone calls regarding their products and coordinate with Production and Shipping departments on expedited orders. * Prepare reports (daily/weekly) on on\-time delivery, sales, open orders, and weekly production plans. * Ask customers about environmental requirements applicable to MWC Mexico and document them accordingly. **Experience / Skills:** * Bachelor’s Degree * Business Administration / Industrial Engineering or related field * Minimum 2 years of experience * Personnel management experience **Languages:** * English – Spoken and Written **Knowledge:** * Customer Service * IATF * ISO 14001 * AS9100D * Counterfeit Parts (AS5553D) **Social Competencies:** * Customer Focus * Knowledge of IATF 16949 * Knowledge of AS9100D **Computer Skills:** * Microsoft Office * ERP systems * Oracle **Individual Skills:** * Proactive * Strong communication skills * Problem\-solving * Organizational agility * Business acumen **CVG IS AN EQUAL OPPORTUNITY EMPLOYER** Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status. **Visa Sponsorship** Commercial Vehicle Group, Inc (CVG) does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the country of the job posting location on a full\-time basis. **No Unauthorized Referrals from Recruiters \& Vendors** Please note that Commercial Vehicle Group, Inc (CVG) and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to CVG will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resume or offer is received. **Career Scam Disclaimer** Commercial Vehicle Group (CVG) makes no representations or guarantees regarding employment opportunities listed on any third\-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by CVG. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact CVG through CVG’s website to verify the authenticity of any employment opportunities.