BILINGUAL TECHNICAL SUPPORT AGENT

Description

Position Summary: Provide first-level technical support to users in Spanish and English, diagnosing and resolving incidents related to systems, software, and hardware. Key Highlights: 1. Bilingual technical support for users 2. Technical problem diagnosis and resolution 3. Ticket registration and tracking in internal systems Job Posting BILINGUAL TECHNICAL SUPPORT AGENT Location: Chihuahua, Chihuahua Company: DATAMARK DE MEXICO Posted on April 21, 2026 Valid until May 21, 2026 accessible\_forward We welcome applicants with disabilities Net Monthly Salary $14,000\.00 Apply Reference Number: 21118235 Description PROVIDE FIRST-LEVEL TECHNICAL SUPPORT TO USERS IN SPANISH AND ENGLISH, DIAGNOSING AND RESOLVING INCIDENTS RELATED TO SYSTEMS, SOFTWARE AND/OR HARDWARE, ENSURING EFFICIENT AND QUALITY SERVICE. Requirements * Required education level: High school or vocational training * Experience: None required for BILINGUAL TECHNICAL SUPPORT AGENT * Knowledge and tools: + OPERATING SYSTEMS (WINDOWS, MACOS). + BASIC NETWORKING (INTERNET, WIFI, VPN). + REMOTE SUPPORT TOOLS. + TICKET AND CRM MANAGEMENT. OFFICE SUITE. * Language(s): + English \- Advanced \- Other * Skills and competencies: + Customer orientation + Work quality + Strategic planning + Stress tolerance + Proactivity + Adaptability to change + Continuous learning + Logical-Mathematical reasoning + Continuous improvement + Teamwork * Candidate availability: + No travel required Schedule Monday to Friday Full-time 08:00 \- 16:00 Schedule clarification: "MORNING OR AFTERNOON SHIFT WITH ROTATING SCHEDULE AVAILABILITY " Responsibilities and Activities * TECHNICAL PROBLEM DIAGNOSIS AND RESOLUTION. * TICKET REGISTRATION AND TRACKING IN INTERNAL SYSTEMS. * DOCUMENTATION OF SOLUTIONS AND PROCEDURES. * ESCALATION OF INCIDENTS TO HIGHER LEVELS WHEN NECESSARY. * BASIC EQUIPMENT AND SOFTWARE CONFIGURATION. * SUPPORT FOR OPERATING SYSTEMS, APPLICATIONS, AND BASIC NETWORKING. * USER SUPPORT VIA PHONE, CHAT, OR EMAIL. The company offers * STATUTORY BENEFITS. * GROCERY VOUCHERS. * BONUSES. * Probationary employment contract Recruitment process * Start date of your recruitment process: April 21, 2026 * Duration of the recruitment process: 4 Weeks