*This position is from the job board Talenteca.com* ### **Job opening for the company BACK OFFICE DE CHIHUAHUA in Chihuahua, Chihuahua** **Position: Intake Specialist** **Location:** Chihuahua, Mexico (On-site) **Schedule:** Full-time, availability from Monday to Sunday (two consecutive days off, assigned by operations) **Fixed shift:** Within the range of 6:00 a.m. to 10:00 p.m. (Mexico time) **Language:** Bilingual (English and Spanish) **Experience:** Minimum 1 year in customer service or call center (BPO) ### **Role Description:** Are you passionate about providing empathetic and professional service? Join our team as an Intake Specialist and be the first point of contact for potential clients. You will support case documentation, appointment management, and communication with legal teams. ### **Main Responsibilities:** * Answer calls with empathy and professionalism * Document and resolve inquiries ️ * Register customer and supplier information ️ * Perform data entry and case documentation * Schedule initial clinical appointments * Process emails and legal documents * Serve in-person customers and coordinate with associated firms ### **Secondary Responsibilities:** * Collaborate with other departments * Connect customers with legal teams * Redirect calls from insurance companies and medical providers ### **Requirements and Skills:** * Ability to multitask in dynamic environments Organization and proficiency with technological tools * Proficiency in Microsoft Word, Outlook, and DocuSign * Excellent customer service Empathy, patience, and composure under pressure * Operation of office equipment ### **Benefits:** * ️Monthly team lunch at a restaurant chosen by the team * Salary review at 6 months (increase of 2% to 3%, up to 5% annually) * Quarterly bonus of $50 USD for meeting performance metrics ️ * Consecutive days off (Friday-Saturday, Saturday-Sunday, or Sunday-Monday) **Desired Education Level:** Higher education \- degree holder **Desired Experience Level:** Intermediate Level **Departmental Function:** Legal **Industry:** Legal Services / Law and Legal **Skills:** * Customer Services * Empathy * Communications Skills *This position is from the job board Talenteca.com:* *https://www.talenteca.com/anuncio?j\_id\=691375a45e000036000026ac\&source\=indeed*