CUSTOMER SERVICE EXECUTIVE (Internal at Ford Client)

Description

*Grupo Fletes México, one of the most important Mexican companies in the domestic and international cargo trucking industry. We provide domestic and international services supported by significant agreements and connections with carriers in the United States and Canada for import and export operations.* **POSITION TITLE:** *Customer Service Executive (Internal at Ford Client)*. **POSITION DESCRIPTION:** *Responsible for direct interaction with the company’s customers to ensure a positive experience by resolving inquiries, issues, or complaints via telephone, email, chat, or in person.* **JOB RESPONSIBILITIES:** *\- Responding to customer requests.* *\- Scheduling services in the REBE system.* *\- Creating sales orders and verifying layouts.* *\- Tracking cargo loading and unloading.* *\- Verifying customer metrics.* *\- Attending internal and client meetings.* **REQUIREMENTS:** *\- Minimum age of 25 years.* *\- Gender is unrestricted.* *\- Completed high school or incomplete university degree.* *\- Experience in customer service, call centers, etc.* *\- Intermediate written and conversational English (preferred).* *\- Flexible availability for work hours.* *\- Residence in the northern part of the city or without transportation difficulties.* *\- Intermediate Excel proficiency.* **WORK SCHEDULE:** *\- Monday to Friday, 07:00–16:00 hrs.* *\- Saturday remote work (Home Office), 08:00–13:00 hrs.* *\- Sunday off.* **WE OFFER:** *\- Monthly salary of $14,000.00 (****before deductions****).* *\- Weekly payroll payments via BBVA.* *\- Statutory benefits (health insurance, year-end bonus, and vacation as per the Federal Labor Law).* *\- Additional benefits (2% savings fund).* *\- Life insurance.* *\- Complimentary uniforms.* *\- Opportunities for professional and career growth.* If you are interested in this position, please submit your **CV through this channel** or contact **656 409 01 23**. **WE LOOK FORWARD TO WELCOMING YOU!** Salary: $14,000.00 per month Benefits: * Professional development support * Option for an indefinite-term contract * Life insurance * Company-provided mobile phone * Remote work opportunities * Complimentary uniforms Work location: On-site employment