Customer Service

Description

Position Summary: Provide high-quality, personalized service to customers in the United States, handling insurance policy requests, supporting customer retention, and assisting internal processes. Key Responsibilities: 1. Direct customer support to clients in the U.S. via multiple channels 2. Personalized guidance on insurance policies and coverage 3. Opportunity for professional development and specialization ### **About Us** We provide high-quality, personalized customer service to clients in the **United States**, via email, phone calls, and SMS. Our goal is to efficiently manage insurance policy-related requests, enhance customer retention, support internal processes, and ensure outstanding service to our prospects. ### **What You’ll Do** * **Direct Support:** Respond to customer phone calls and emails from the United States. * **Consultation:** Provide clear, personalized information regarding insurance policies and coverage. * **Administrative Management:** * Issuance and dispatch of documents. * Cancellation notices and renewal notifications. * Payment follow-up. * Claims and special requests. * **Systems:** Maintain up-to-date information in the internal CRM. * **Communication:** Support email and SMS campaigns. * **Collaboration:** Consistent coordination with internal teams. ### **What We’re Looking For** * **Education:** Completed high school diploma. * **Experience:** Minimum 6 months’ experience preferred in customer service, call centers, telemarketing, or sales. * **Languages:** Basic to intermediate English proficiency. * **Tools:** Basic to intermediate computer and Excel skills. * **Mobility:** Must reside within a maximum 45-minute commute from the **Cantera** area. **Key Skills:** * Clear communication and active listening. * Customer orientation and problem-solving ability. * Teamwork. ### **What We Offer** * **Base Salary:** $11,000 MXN. * **Bonus:** Additional 10% for punctuality and attendance each month. * **Schedule:** Monday to Friday, 8:00 a.m. to 6:00 p.m. * **Benefits:** * **Weekends off**. * Statutory benefits from day one. * Direct employment with the company. * One-hour lunch break and a birthday Day Off. * Initial and ongoing training. * Partnership with an optical store. * Partnership with a travel agency. * Discounts at Cinépolis. ### **Development Plan** * **Initial Phase:** Master product knowledge, internal processes, and the customer experience. * **Intermediate Phase:** Access to roles requiring greater specialization and responsibility. * **Advanced Phase:** Integration into strategic departments and positions with higher responsibility.