Associate Manager II Customer Quality

Description

**Job Description** Visteon is a technology company that develops and builds innovative digital cockpit and electrification products at the leading\-edge of the mobility revolution. Founded in 2000, Visteon brings decades of automotive intelligence combined with Silicon Valley speed to apply global insights that help transform the software\-defined vehicle of the future for many of the world’s largest OEMs. The company employs 10,000 employees in 18 countries around the globe.**Job Purpose:** Main contact for quality\-related issues between a company and its customers. They are responsible for ensuring products and services meet customer requirements and standards, handling complaints, and driving continuous improvement initiatives**Key Job Responsibilities:*** Act as the primary interface with the customer's quality team. * Address customer concerns and complaints. * Provide technical support and guidance to customers. * Attend customer audits and participate in customer meetings * Establish and maintain strong relationships with key customer contacts * Know and apply the corporate and local procedures of the Quality System as applicable. * Monitoring of PR’s, 8D’s, and Status by Claims to meet internal and customer requirements * Ensure customer protection and updating of the daily report in the event of quality failures * Follow\-up of material returned by Claims or RMA from Internal Customers. Ensure delivery of material to manufacturing. * Monitor scorecard or equivalent Warranty * Update and analysis of information for TED and special presentation **Key Performance Indicators:*** Score Card with customer in green status * Claims responses time * TED updated and completed within 60 days * R/1000 according with YTD goal **Critical experience required:*** Dealing with customers * Problem solving (5Why’s, 8D, Fishbone, 5D) * Quality tools (Control Plan, PFMEA, MSA, SPC) * Automotive Industry experience **Visteon Culture:** If you thrive in a fast\-paced, organizational culture that requires agility, adaptability, and a growth mindset from its employees to thrive and stay ahead of the curve Visteon is the place. We value high performance and a drive for results. Innovation, risk\-taking, and continuous learning help us keep up with the ever\-changing landscape of our industry and be Market leaders. At Visteon you can be more.**Job Snapshot** Updated Date 26\-May\-2026 Job ID J10921 Job Discipline Customer Quality Location Planta Chihuahua, Chihuahua, Chihuahua, Mexico Employee Type Full Time Employees Employee Subtype Regular