Job Summary: We are seeking a communicator with high frustration tolerance and excellent technological proficiency to manage the initial contact with future customers, nurture relationships, and schedule qualified appointments. Key Highlights: 1. Key role in managing relationships with prospective customers. 2. Opportunity for growth within a dynamic and technology-driven environment. 3. Direct impact on scheduling qualified appointments for the team. **Job Summary:** We seek a natural communicator with high frustration tolerance and excellent technological proficiency to manage the first point of contact with our future customers. Your primary objective will be to nurture relationships and ensure our Social Assistants’ calendar is consistently filled with qualified appointments. **General Information:** * **Location:** 100% in-office work (Chihuahua City area). * **Age Range:** 25 to 45 years old. * **Working Hours:** 10 a.m. to 6 p.m. **Ideal Candidate Profile:** * **Education:** Completed high school (Mandatory). * **Experience:** * Minimum 1 verifiable year using a **CRM** (HubSpot, Salesforce, Zoho, Pipedrive, etc.). **(Mandatory)**. * Solid experience conducting high-volume **cold calling** (50+ calls per day). * Experience managing mass or segmented email and WhatsApp Business campaigns. * *Desirable:* Prior experience selling intangible products, funeral services (pre-need), or insurance. **Soft Skills:** * **Assertive Communication:** Articulate speaking ability and empathetic vocal tone (critical for the funeral sector). * **Organization:** Ability to manage multiple conversations and leads simultaneously without losing track. * **Resilience:** Professional handling of rejection and persistent follow-up (*nurturing*). **Main Responsibilities:** * **Lead Management (Inbound & Outbound):** Immediately contact interested prospects and conduct telephone prospecting on cold databases. * **Qualification and Nurturing:** Screen prospects to ensure they meet the required profile and follow up (*nurture*) with those not yet ready to purchase. * **Appointment Scheduling:** Close each call by securing a confirmed appointment for the closing team (Social Assistants). * **CRM Administration:** Keep the database updated with every interaction, note, and prospect status. * **Calendar Logistics:** Equitably assign appointments to the Social Assistants team and manage rescheduling to maximize team utilization. **Employment Offer:** * Base Salary: $10,000 MXN monthly. * Commissions/Bonuses per attended appointment or closed sale. * Statutory benefits. * Ongoing training. Employment Type: Full-time Salary: Starting from $10,000.00 per month Benefits: * Option for indefinite-term contract Workplace: On-site employment