Customer Service Representative

Description

Summary: The Customer Service Representative I builds and facilitates customer relationships by providing high-quality service, maintaining sales knowledge, and resolving non-commercial issues. Highlights: 1. Facilitates and builds strong customer relationships 2. Provides continuous high quality service and support 3. Leverages internal partnerships to resolve customer issues **Accountability and Scope** The Customer Service Representative I is accountable for facilitating and building customer relationships through providing continuous high quality service and support. The Customer Service Representative will maintain a basic working knowledge of sales policies, internal practices and sales administration work instructions. In this role, the representative will leverage internal working partnerships to investigate and reconcile non\-commercial customer issues, perform basic account administration (RMA's, prioritization and order release, etc.), and ensure overall customer expectations are met. **Essential Duties and Responsibilities** · Maintain up to date knowledge of customer requirements and distribution methods and timing · Maintain positive working\-relationships with external customers and all inter\-working departments and personnel · Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests · Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day · Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions · Provide LTA contract administration support, as assigned · Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (on a daily basis) · Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements · Process daily release orders system and verify against contract to ensure information is correct · Process material returns (RMA's) as requested by the customer · Understand and ensure proper quality flow downs are in place for contract review · Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating · Assist in issuing shopping and inventory locator service requests · Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders · Prepare and follow through with customer expedite request · Train/mentor others within sales department (as assigned) · Perform ad hoc projects and tasks (as assigned) Attend department or company sponsored training or meetings, as required Job Type: Full\-time Pay: $20,000\.00 \- $25,000\.00 per month Work Location: In person