Customer Solutions Assistant

Description

Customer service City: GUANAJUATO Publication date: May 26, 2026 Schedule: 2 PM to 10 PM; Saturdays: 10 AM to 3 PM Description: **Customer Solutions Assistant** **Position Objective** Timely and appropriate handling of assigned Service Reports, achieved through daily review of each Service Report to address customer requirements using management tools, thereby delivering a satisfactory response to the request. **Job Functions or Activities.** Report on services entering Shipment Control by conducting daily scans of shipments, supported by information from visit and control labels, via the CRM\-SOLUCIONA shipment management system, to evaluate and manage customer service, support, and attention. Provide operational feedback regarding process deviations. Execute timely outbound calls to customers for shipments entered into Shipment Control, following the daily coordination process for shipments and customer calls, to evaluate and manage customer service, support, and attention. Provide operational feedback regarding process deviations. Generate incident reports for shipments requiring them, by tracking shipment incidents according to operational cycle procedures, to promptly notify and coordinate shipments. Requirements * Minimum education: High school diploma / Technical degree. * Work experience: More than 6 months. * Basic Microsoft Office knowledge. * Indicator tracking. What we offer you * Competitive salary * Variable compensation scheme * Benefits exceeding statutory requirements. * Career development plan within the company