Universal Executive Training

Description

Position Summary: Advise customers to identify their service needs, achieving optimization and ensuring a quality experience by executing established standards. Key Points: 1. Customer attention and advisory to optimize services. 2. Ensure the best service and sales experience. 3. Establish a friendly relationship and provide solution alternatives. **Header \- External** ------------------------- VP: VPGM Region Centro Entity: Guanajuato Location Type: AT\&T Celaya Branch Offices **BTP Position Objective** ------------------------------- Advise customers to identify their service needs at AT\&T stores, achieving optimization while adhering to established processes and policies. **Key BTP Responsibilities** ------------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service level standards, thereby providing alternatives for problem resolution. Execute quality standards established by Management, and likewise ensure the best service and sales experience. Accurately and completely record customer visits in the company’s systems to enhance satisfaction. Perform specialized activities aligned with established goal-oriented processes. **Education (Minimum and Desired)** -------------------------------- * Minimum Education: Technical Degree / Completed High School Diploma Desired Education: Incomplete degree in Communication Sciences, Administration or related field; Bachelor’s Degree in Administration or related field. * *If selected as the candidate and you do not meet the required education level, you must sign a commitment letter to begin and/or complete the required level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Desired)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Desired Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social status, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Furthermore, we foster equity of conditions by implementing reasonable accommodations within the workplace.