**EDUCATION:** Bachelor's degree in International Trade, International Relations, or related field. **MAIN RESPONSIBILITIES:** * Plan and assign tasks among documentation clerks and operational assistants. * Supervise the proper handling of customs documents and communication with clients. * Verify compliance with regulations and procedures in import and export operations. * Conduct internal audits on account management and documentation. * Resolve operational incidents and follow up on escalated issues. * Train and guide the team under supervision to improve performance. * Submit periodic reports to the Operations Manager on key performance indicators (KPIs). * Participate in meetings with clients to ensure service quality and address concerns or suggestions. Employment type: Full-time Salary: Starting at $16,000.00 per month Benefits: * Free parking * Free uniforms * Additional vacation days or paid leave * Grocery vouchers Work location: On-site employment