Summary: Join a global IT team as an IT Systems Engineer, supporting IT Systems Services and Support functions with a dynamic workload split between helpdesk and project work. Highlights: 1. Dynamic workload: 1 week helpdesk/on-call, 3 weeks projects 2. Opportunity to support a global user base via a ticketing system 3. Work with cutting-edge Microsoft technologies and automation tools **Job Summary** As an IT Systems Engineer based in our Mexico City office, you will report directly to Global IT Systems Manager and will share responsibility for the day\-to\-day running of the IT Systems Services and IT Systems Support functions with the other engineers, based in our Mexico City and other global offices. There is a rota in place, which you would join after a familiarisation period, this will entail 1 week on helpdesk (and on\-call) with 3 weeks working on projects, which provides for a varied and dynamic workload. **Skills and experience required:** * 2\-5 years of experience in a similar role (Desktop / Server support using Microsoft technologies) with overall 3\+ years of hands\-on experience * Experience in handling Azure Administrative tasks with overall 2 years of hands\-on experience with proficient level in scripting or dev\-ops tools for day\-to\-day automation. * Working knowledge of Microsoft Intune and O365 suite. * Working knowledge of Microsoft Active Directory, Entra ID, DNS, DHCP, Failover clustering. * Exposure to with business continuity techniques * Working knowledge of networking – TCPIP, VPN, firewalls, routing and switching * Experience with Hyper\-V and SQL advantageous * Flexible problem solver, willing to take on any task and manage a wide range of ongoing projects assigned to you and your team * Strong communication skills, both written and verbal * Ability to work to agreed deadlines * Fluency in English is essential as English is our working language. Other languages are highly desirable * Must have the legal right to live and work in Mexico **Core responsibilities** * Responsible for maintaining and supporting our Global user base via a ticketing system * Responsible for management of our Server estate (primarily Microsoft) * Responsible for full lifecycle ownership of any given problem ticket/’s * Responsible for build / break\-fix of consumer devices and servers * Liaison with IT suppliers * Support and maintain Microsoft Exchange Online, Microsoft SQL, Hardware and Software Support, Fortinet, HP, Dell **Certifications** * Must have Azure Administrator (AZ\-104\) certification * Must have Endpoint Administrator (MD\-102\) certification or willing to attain within 6 months of joining. **About KAL** KAL is a fast\-growing, privately held fintech company, which is leading the market for ATM software solutions. With clients in over 90 countries, our multinational workforce is the key to our success. This team allows us to understand local customer needs as well as the global challenges our suite of software payment products needs to address to enable us to deliver best in market products to the world’s leading banks. To apply, please send your CV (in Englsih) to ***Careers@kal.com*** Job Type: Full\-time Language: * English (Required) Work Location: Hybrid remote in Benito Juárez, CDMX