Hardware Technical Support Supervisor

Description

Job Summary: Supervises regional technical operations, ensuring the execution of maintenance services, SLA compliance, and team efficiency. Key Highlights: 1. Leadership in personnel management and field technical support. 2. Promotes operational discipline and customer orientation within the team. 3. Opportunities for improvement in processes and technical performance. Glory Global, a leading provider of Cash Management Technology Solutions, is seeking your talent as: **Hardware Technical Support Supervisor \- Tuxtla Gutiérrez, Chiapas** **Job Objective:** To supervise technical operations in the assigned region, ensuring proper execution of corrective and preventive maintenance services, contractual SLA compliance, and operational efficiency of the service technician team. **Requirements:** * Bachelor’s degree or Engineering in Electronics, Computer Systems, Mechanical Engineering, or related fields. * \+2 years of experience as a Supervisor in technical service or field support operations. * Knowledge of SLA management, KPIs, and service operations. * Proficiency in Office suite, ERP or ticketing platforms, Power BI. * Willingness to travel to nearby locations. * Valid driver’s license and standard vehicle operation skills. **Main Responsibilities:** * Ensure SLA and operational commitments are met within the assigned region. * Supervise the correct execution of corrective and preventive services, ensuring quality standards. * Conduct direct supervision and mentoring of the technician team through periodic field visits. * Monitor operational indicators, backlog, open *tickets*, and critical equipment to ensure service continuity. * Ensure technical quality of field interventions. * Promote operational discipline, accountability, and customer orientation within the technical team. * Identify opportunities for improvement in processes, technical performance, and operational efficiency. **Skills and Competencies** * Field personnel management. * Knowledge of technical service operations. * Oral and written communication skills. * Ability to provide *coaching* and technical mentoring. * Proficiency in OFSC, JDE, ITSM, ERP. * Customer orientation. **We Offer** * Direct employment, 100% formal payroll scheme. * Statutory and above-statutory benefits. * Life insurance. * Grocery vouchers. * Travel allowances. * 50% vacation bonus. * 30-day Christmas bonus. **Work Location** * Tuxtla Gutiérrez, Chiapas. * Work mode: Remote work and recurring travel to nearby areas and CDMX. *At Glory Global Solutions, we believe in diversity and inclusion. We uphold equal opportunity without discrimination based on gender, race, age, religion, sexual orientation, or any other potentially exclusionary factor.*