Position Summary: We are seeking a Senior IT Analyst to provide advanced and strategic technical support to internal customers, handling complex requests with professionalism and analytical skills. Key Highlights: 1. Advanced technical support to internal customers 2. Resolution of complex incidents 3. Collaboration with key business areas **Senior IT Analyst** **Location:** Mérida or Chihuahua **Schedule:** Monday to Friday — 8:00 a.m. to 5:00 p.m. **Total compensation:** 13,500 MXN monthly * **Base benefit (70%):** 9,450 MXN * **Fixed non-performance-based bonus (30%):** 4,050 MXN **Contract type:** Indefinite-term **Work modality:** On-site Position Summary We are looking for a Senior IT Analyst with strong technical judgment, assertive communication skills, and the ability to work under pressure, providing support to internal customers and administrative departments. This role requires professionalism, emotional stability, and analytical skills to handle complex requests related to hardware, systems, and internal processes. Key Responsibilities * Resolve advanced hardware, software, network, and corporate system incidents. * Maintain clear, professional, and assertive communication with internal customers and administrative departments. * Manage complex requests with sound judgment and effective prioritization. * Identify root causes and propose effective solutions. * Document procedures, solutions, and best practices. * Collaborate with departments such as pricing, operations, and administration. * Maintain composure and professionalism under pressure. * Use intermediate English for technical documentation and basic communication. Required Interpersonal Skills * Assertive communication * Stress management and emotional stability * Sound professional judgment * Analytical thinking * Personal resilience and confidence * Internal customer focus Essential Requirements * 2 years of experience in advanced technical support or IT analysis. * Solid knowledge of hardware, operating systems, networks, and troubleshooting. * Experience handling complex requests from internal departments. * Ability to work under pressure while maintaining professionalism. * Intermediate English proficiency. * Availability to work on-site in Mérida or Chihuahua. Desirable * Experience with ITSM tools (ServiceNow, Jira Service Management). * Certifications: ITIL, CompTIA A+, Network+. * Experience supporting administrative departments or pricing teams. Key Competencies * Professionalism * Self-management * Customer service * Adaptability * Collaborative work * Critical thinking Solvo Global Benefits * Personal and professional development courses * In-house psychosocial support * Discounts at merchants in all cities where Solvo has offices * Real growth opportunities * Multicultural and dynamic work environment \#staff25 Job Type: Full-time Salary: $13,500.00 per month