**Web Application Support Analyst (Mid-Level)** **Position Summary** Sanmina, a global leader in electronic manufacturing, is seeking a **Mid-Level Programmer Analyst** with a strong focus on **Web Application Support and Sustaining Engineering (SaaS)**. You will be the key resource ensuring the stability, operability, and continuity of a mission-critical web application used directly on our production floor. If you have Front-End tech skills but your passion lies in **immediate incident resolution** and maintaining live systems, we invite you to join our team! **Role and Core Requirements** **Experience Level**: Mid-Level **Primary Focus**: **Application Support, Sustaining, and Maintenance (L2/L3)**. **Experience**: **2+ years** of proven experience in supporting or maintaining mission-critical software. **Required Language** **Conversational English (Mandatory)**. Daily communication with international teams. **Employment Type** Full-time, Permanent (Direct Hire). **Key Responsibilities (Support & Sustaining)** This role requires a proactive, quick-response mindset to maintain system operations: **Application Support (Tier 2/3)**: Investigate, diagnose, and resolve incidents and errors reported in the **SaaS web application** used on the production floor. **Corrective Maintenance:** Apply patches, code fixes (primarily Front-End: Angular/React), and database adjustments to restore system functionality. **Monitoring and Stability:** Monitor application performance, identify bottlenecks, and propose preventive enhancements to ensure high availability. **Root Cause Analysis (RCA):** Perform in-depth analyses to identify the root cause of recurring failures and document permanent solutions. **Team Communication:** Fluently interact in **English** with global support and development teams. **Database:** Execute SQL queries (PostgreSQL) for data investigation, data correction, and incident support. **Required Technical Skills and Knowledge** We are looking for a technical profile capable of diagnosing and applying rapid solutions: **Essential Technical Knowledge (Full-Stack for Sustaining)** **Frontend** **HTML, CSS, JavaScript, TypeScript, Angular or React.** (Ability to read, debug, and fix existing code). **Backend** Java 8+, Spring Boot. (Understanding of business logic and APIs). **Database** **PostgreSQL** (Proficiency in SQL queries for data diagnosis and correction). **Support Tools** Source Control (GIT/SVN), monitoring tools, and logging tools. **Soft Skills (Support Mindset)** **Service Orientation:** Mindset focused on speed and quality of response to the end-user (production floor). **Critical Problem Solving:** Strong **diagnostic and troubleshooting** capabilities under pressure in production environments. **Attention to Detail:** Rigor in documenting incidents and solutions. **Communication:** **Excellent verbal and written communication skills in English (Conversational).** **Exclusive Sanmina Benefits** **Compensation:** Competitive salary and **Direct Hire**. **Incentives:** 13% Savings Fund, Monthly Food Vouchers (8%), and **27 Days of Christmas Bonus (Aguinaldo)**. **Insurance:** Major Medical Expenses Insurance and Life Insurance. **Additional:** Subsidized cafeteria and employee transportation. **Apply Today! (Crucial Instructions)** If you are motivated by system stability and meet the requirements, please follow these steps: Ensure you possess **Conversational English** skills. **Your resume MUST BE submitted in ENGLISH** through this platform. Sanmina is an Equal Opportunity Employer and values diversity. Job Type: Full-time Salary: $16,000.00 - $29,000.00 per month Benefits: * Transportation assistance or service * Discounts and preferential pricing * Company parking * Free parking * Option for indefinite-term contract * Medical expense insurance * Major medical expense insurance * Life insurance * Cafeteria service * Discounted cafeteria service * Additional vacation days or paid leave * Food vouchers Work location: On-site