MECHANICAL WORKSHOP MANAGER

Description

ZAPATA CAMIONES S.A. DE C.V. JOB OBJECTIVE Responsible for monitoring and analyzing key performance indicators (KPIs) related to workshop productivity and efficiency, such as response times, repair times, service order closure, and customer satisfaction JOB RESPONSIBILITIES What is done? Indicators Ensure that repair times and service order closure remain within established timeframes Service order closure time Enhance the customer experience through fast, efficient, and high-quality service, promoting customer loyalty to the workshop. Customer Satisfaction Survey and complaint resolution Ensure technical personnel possess the necessary skills to maintain quality and efficiency standards Technical staff brand certification AUTHORITIES What function/process is authorized? ACTIVITIES Ensure service orders are managed effectively to meet established closure timelines, identifying areas for improvement and proposing solutions. Coordinate the assignment of service orders among technicians, ensuring each order is assigned according to the specialization and availability of personnel. Ensure all work performed in the workshop complies with quality standards, conducting periodic inspections and audits to detect and correct potential deviations. Supervise and coordinate the work of technical and administrative personnel in the workshop, ensuring adherence to procedures and quality standards. This includes continuous training and team development. JOB PROFILE Education Level Diesel Engineer or Technician Certifications Work Experience Diesel Mechanic 5 years System Operation Industry Experience Service Workshop Language Authorization Management and Department Directors Page 2 of 2 KNOWLEDGE 1 Proficiency with various Daimler truck models (e.g., Mercedes-Benz, Freightliner, etc.), including their engines, transmissions, electrical and electronic systems, and specific components 2 Knowledge of Daimler-specific diagnostic systems, including diagnostic software and user interfaces of scanning devices to identify faults and maintain truck functionality. 3 Advanced knowledge of diesel engines and their maintenance in Daimler trucks, including understanding of emission reduction technologies such as SCR (Selective Catalytic Reduction), EGR (Exhaust Gas Recirculation), and the AdBlue system. 4 Understanding of fuel injection systems, fuel filter and lubricant maintenance, and diagnosis of related issues. 5 Inspection and Preventive Maintenance 6 Knowledge of automotive service workshop management, operation of workshop management software (ERP), and ability to interpret KPIs. 7 Ability to manage multiple tasks simultaneously, with attention to detail and a focus on continuous improvement COMPETENCIES “Expertise”  Business and managerial “Expertise” Applies skills to improve efficiency and achieve operational objectives within their own unit Solution Management Problem Solving Identifies and resolves daily technical and operational problems Impact Accountability Accountable for the performance of a unit Decision Making Makes decisions guided by policies, procedures, and their own business plan, impacting the efficiency and effectiveness of their own unit and other units with interrelated internal processes. Leadership Strategic Planning Sets priorities to ensure employees meet daily deadlines and develops plans to achieve short-term objectives. Financial Management Works with budgetary and financial targets set by the director Job Type: Full-time Salary: Starting from $18,000.00 per month Work Location: On the road