Job Summary: Resolve technical and conceptual system issues, document solutions, and identify specialized service needs for end users and distributors. Key Highlights: 1. Provide technical support according to service standards. 2. Enhance knowledge and skills for excellent service. 3. Inclusive, equitable culture with diverse perspectives. ### **Technology · Guadalajara (Hybrid)** **Technical Support Advisor** ============================= ### **Technology · Guadalajara (Hybrid)** Location Guadalajara, Jalisco, Mexico (Hybrid) Experience 2 Years of Experience Technology 2 Years of Experience ### **Description** At CONTPAQi, we develop software that boosts individual productivity and business growth. We are a great place to work in the country! Recognized by GPTW and Best Place to Code, and proudly certified as a Socially Responsible Company. We are looking for: Customer Service Advisor Job Objective: Resolve technical and conceptual system issues reported through the end-user channel, document solutions to reported issues, identify end-users’ specialized service needs, and escalate unresolved issues to the next support level. Responsibilities: * Provide technical support to our distributors and users, meeting their service-level expectations. * Deliver service in accordance with stipulated standards so that our users and distributors receive a consistent brand experience. * Improve knowledge, competencies, and skills to deliver excellent service. * Our CONTPAQi benefits include: * Remote work and office options — hybrid model; you choose based on your workflow. * + Benefits exceeding legal requirements (30-day bonus, 15-day vacation premium at 100%) + Birthday bonus + Flexible scheduling + Major medical expense insurance + An incredible culture built on values and leadership! At CONTPAQi, we promote an inclusive culture focused on equity and valuing diverse perspectives — including gender, religion, persons with disabilities, LGBTIQ\+, ethnicity, and diversity of experiences. Join our team! ### **Requirements** * Reside in GDL * 2 years of customer service experience * Bachelor’s degree in Computer Systems Engineering, Computer Science, or related field * **SQL database knowledge** ### **Location (Hybrid)**