Job Summary The Operations Assistant Manager position is an essential part of the store’s leadership team and is responsible for ensuring our retail business operates smoothly and successfully. Operations Assistant Managers manage business enablers (including financials, profit & loss [P&L], budgeting, expenses, and cash) and ensure inventory, supplies, vendor relationships, technology, and facilities are maintained and optimized. They are responsible for drafting the store’s weekly schedule and performing people-related administrative tasks (including payroll processing and other documentation). Operations Assistant Managers also execute company-driven, operations-focused projects and initiatives at the store level. Key Job Responsibilities Operations, Product, and Strategy * Implement the Store Manager’s Operations vision for the store and communicate it to team members. * Plan and prepare the team’s weekly schedule in accordance with staffing requirements, availability, and budgetary considerations. * Dynamically move across the retail floor to assess and meet business, team, and guest needs. * Review, monitor, and partner with the Store Manager to manage the budget and other business data and metrics (e.g., profit & loss statement, expenses) and inform planning processes (e.g., quarterly business review and sales planning). * Provide floor leadership to team members, including planning floor coverage and making decisions to maintain retail floor operational efficiency and effectiveness. * Support sales management by ensuring inventory count accuracy and coordinating labor hours to efficiently receive product deliveries. * Execute company-level, operations-focused directives, projects, and initiatives (e.g., from SSC). * Understand and comply with People Safety policies and procedures to maintain a safe work environment. * Perform work in accordance with applicable policies, procedures, laws, or regulations. Leadership and People * Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members. * Perform administrative actions to support team members, including completing payroll, approving vacation and time-off requests, approving shift swaps, and other documentation in accordance with policies and procedures. * Inform People Managers of projected team growth needs to support building a strong and diverse team based on trends and operational outcomes. * Build productive and supportive relationships with all team members, focusing on personal and professional development. Guest and Community Experience * Facilitate a seamless guest experience by monitoring the implementation of omnichannel programs (e.g., in-store guest transactions, online shopping, in-store pickup, phone sales, and ship-from-store). * Collaborate with team members to ensure an optimal guest experience that values their time and supports store operations. * Resolve guest feedback and address issues, including guest referrals and urgent requests, helping to "do the right thing" for guests. Guest and Community Experience * Facilitate a seamless guest experience by monitoring the implementation of omnichannel programs (e.g., in-store guest transactions, online shopping, in-store pickup, phone sales, and ship-from-store). * Collaborate with team members to ensure an optimal guest experience that values their time and supports store operations. * Resolve guest feedback and address issues, including guest referrals and urgent requests, helping to "do the right thing" for guests. Budget Accountability * Responsible for delegated aspects of controllable budget and labor hours. People Management * Leadership role with indirect responsibility for a subset of store employees as delegated by the Store Manager. What We’re Looking For * Inclusion and Diversity: Creates/supports an inclusive environment that values/celebrates differences. * Integrity: Behaves honestly, fairly, and ethically. * Adaptability/Agility: Navigates uncertainty and ambiguity and can shift priorities in a fast-paced environment; recovers quickly from setbacks. * Leadership: Is able and willing to lead and inspire others; motivates, empowers, develops, and directs people while they work. * Collaboration and Teamwork: Works productively and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives. * Decision-Making/Problem-Solving: Identifies improvement opportunities; evaluates alternatives and makes effective, timely decisions. * Strategic Thinking: Considers long-term implications of decisions; sets a plan and makes decisions aligned with company strategy, vision, and values. * Business Acumen: Able to quickly understand and act upon business information (e.g., profit & loss statements, budgets and sales forecasts, retail strategies and approaches). * Interactive Communication: Communicates information effectively and understands shared information while interacting with others. Job Requirements Eligibility * Must be legally authorized to work in the country where the store is located. * Must have the ability to travel to the assigned store using reliable transportation methods. Schedule/Availability * Work is performed on a variable schedule that may include early morning, morning, afternoon, evening, night, weekends, and holidays. Experience * 1 year of experience in managing and administering commercial operations, including experience in scheduling and managing designated labor hours and managing projects or processes. Desirable Assets (i.e., nice-to-have; not required) * Education: High school diploma, GED, or equivalent. * Education: Bachelor’s degree or equivalent. * Experience: 1 year of experience in retail or specific sales management. Work Context (e.g., environment, interactions, physical demands) * Work is performed in a bright-lit environment with loud music. * Work is performed as part of a team and also independently. * Work may involve managing conflicts or mediating issues between others or de-escalating guest concerns. * Work involves approaching strangers/new people to build relationships and strengthen existing community partnerships. * Work sometimes involves using a computer or other technical devices, including virtual meetings with others. * Work involves moving throughout the store for most of a shift to assist guests and perform duties, but may also involve sitting for extended periods (i.e., more than 1 hour). * Occasionally, work may involve moving boxes weighing up to 30 lbs (13.6 kg). Position Type: Full-time, Indefinite Term Salary: $20,000.00 – $22,000.00 per month Benefits: * Employee Discount * Gym Discount * Discounts and Preferred Pricing * Referral Program * Life Insurance * Gym Service * Complimentary Uniforms * Meal Vouchers Work Location: On-site