Summary: Join a client-focused team as a Senior Support Engineer, providing expert IT support, managing internal infrastructure, and ensuring continuous IT service excellence. Highlights: 1. Deliver expert IT support and manage internal infrastructure. 2. Apply advanced skills to address end-user computing challenges. 3. Advance your professional journey within a client-focused team. Become a key member of our client\-focused team as a **Senior Support Engineer**, tasked with delivering expert IT support and managing internal infrastructure. You will address end\-user computing challenges, oversee hardware and software systems, and ensure continuous IT service excellence. Join us to apply your advanced skills and advance your professional journey. **Responsibilities** * Resolve end\-user computing and IT\-related problems efficiently * Deploy and configure operating systems and software applications * Oversee infrastructure to maintain peak performance and reliability * Update and manage hardware assets with precision * Adhere strictly to IT operational procedures and guidelines * Prepare necessary technical documentation and reports * Diagnose and fix network and client/server connectivity issues * Support and maintain MacOS and Windows user environments * Administer identity and access controls via Active Directory and group policies * Manage Okta Workforce Identity platform administration * Support device management platforms including Microsoft Intune, JAMF/Kandji, and Cisco Meraki * Collaborate with remote teams to ensure deadlines and SLAs are met * Implement IT Service Management processes covering service requests, changes, assets, incidents, and problem resolution **Requirements** * Proven experience with end\-user computing technology, minimum 2 years in IT support * Practical knowledge of hardware and software troubleshooting on MacOS and Windows * Familiarity with Microsoft Office suite and Google Workspace support * Solid understanding of networking and client/server troubleshooting techniques * Experience with Active Directory, group policy management, and identity access controls * Proficiency in Okta administration, Cisco Meraki, JAMF/Kandji, and Microsoft Intune MDM systems * Strong communication skills combined with excellent customer service orientation * Demonstrated capability to meet strict deadlines and service level agreements * Competence working effectively in distributed team environments under pressure * General knowledge of IT Service Management disciplines including service request, change, asset, incident, and problem management * English language skills at B2\+ level