*This job posting originates from the Talenteca.com job board* ### **Job opening at People Hackers in Gustavo A. Madero, Mexico City** **About Us** * A solutions integrator specializing in networking and security—different, unique, and above all innovative; we are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We are seeking an N1 NOC Network Monitoring and Support Analyst with experience on diverse equipment including: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring. **Our Value Proposition** * Access to certifications and training courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment and genuine medium- to long-term career development. * Operational autonomy to manage your time and achieve a professional–personal balance. **Our Value Proposition** An excellent work environment, medium- and long-term development, plus extensive training and hands-on experience—we offer: * **Starting salary**: MXN 16,000 net per month plus a monthly bonus of MXN 1,500 (direct employment contract); statutory benefits and substantial training opportunities. * **Working hours**: Monday through Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.) * **Work location**: Col. Juárez, CDMX **What We’re Looking For** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network & Security Consultant, Network Help Desk, Security & Network Service Desk, NOC Engineer, NOC Consultant, NOC/SOC Analyst, Infrastructure Analyst. * Availability to serve clients and handle incidents, with a service-oriented mindset. First-level support. * On-site first-level technical network support; prior NOC experience required. * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) indicators, and service reporting (KPI dashboards). * Familiarity with ticketing systems, incident monitoring platforms, and help desk or technical support tools such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years of experience monitoring network platforms (LAN, WLAN, WAN) via SNMP or ICMP using tools such as: Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network devices including: Access Points, Routers (e.g., Catalyst, Meraki), Switches, Wireless equipment, and Controllers from vendors such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus. * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, related issues), and Wireless (controllers, WPA authentication, autonomous apps, related issues). * Basic understanding of root cause analysis and investigative techniques. **Desired Education Level:** Upper Secondary Education **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC/SOC, Networking, Wired Networks * Monitoring (PRTG, SNMP, Firewalls, Wi-Fi) * Access Points, Routers, Switches * LAN, WAN, WLAN, Wireless, Ticketing * Access Points, Network Equipment *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69399bc33d000031006a5f70&source=indeed*