Customer Service Assistant

Description

**Customer Service and E-commerce Operations Assistant** Location: Col. Providencia, Guadalajara, Jalisco Job Objective: Provide customer service and manage daily online sales operations, ensuring proper order tracking, shipping, and customer satisfaction. Essential Requirements: \- Completed or ongoing bachelor's degree (Business Administration or related field). \- Minimum 1 year of experience in customer service and order tracking. \- Proficiency in WhatsApp Business, social media platforms, and email. \- Basic Excel skills (data entry, control, tracking). \- Experience in shipping, waybills, courier services, or logistics (preferred). \- Excellent spelling and written communication (a test will be administered). \- Familiarity with Shortcut (preferred). \- Customer service for online sales. \- Ability to work under pressure. \- Attention to detail. Note: We are not seeking digital marketing, campaign management, or content creation profiles. Key Responsibilities: \- Customer service via WhatsApp Business, Facebook, and Instagram. \- Online sales tracking and closure. \- Order data entry, control, and tracking. \- Generation and printing of shipping labels. \- Basic coordination of shipping and logistics. \- Data control and updates in Excel. \- Support in inventory management, packaging, and order verification. \- Counter assistance as required. Core Competencies: \- Organization and attention to detail. \- Timely follow-up and sense of urgency. \- Responsibility and administrative order. \- Service-oriented attitude. \- Proactivity and willingness to support various activities. We Offer: \- Salary: $12,500 MXN monthly (take-home pay). \- Performance bonus of up to $1,000\. \- Statutory benefits. \- Job stability. \- Excellent work environment. \- Option for an indefinite-term contract. Working Hours: \- Monday to Friday: 10:30 a.m. – 7:30 p.m. \- Saturday: 10:00 a.m. – 3:00 p.m." Salary: $12,500\.00 \- $13,500\.00 per month Workplace: On-site employment