Job Summary: We are looking for a customer service representative to provide the best possible service and experience to customers in the USA, addressing inquiries via phone, chat, or email, and building long-term relationships. Key Responsibilities: 1. Multichannel customer support (phone, chat, email) 2. Ticket tracking and resolution 3. Building lasting customer relationships **About the Company** If you want to join a U.S.-based technology company specializing in e-commerce software and services. Its **services include its proprietary e-commerce platform and multichannel management software such as: logistics services, marketing services, customer service, and e-commerce analytics software.** This opportunity is for you… **APPLY!** **About the Opportunity** Our goal is to deliver the **best possible service and customer experience in the USA**, enabling continued innovation in the e-commerce market. Main responsibilities will include: * Providing empathetic, human-centered support by addressing customer questions or concerns—via **phone, chat, and/or email**—regarding their operations, warehouses, orders, and e-commerce activities. * Tracking and resolving tickets as they arise to fulfill customer requests and resolve issues. * Building and maintaining long-term relationships with customers to ensure consistently positive service experiences. **Requirements:** * **Must reside in Querétaro.** * Gender: No preference. * Age: No preference. * **Minimum Education: Verified high school diploma (certificate required).** * **Advanced English C1/C2; native-level English is a plus.** * **Experience: Minimum 6 months.** * Dress code: Casual. * You must have all your documents complete: Birth Certificate, INE (Official ID), Proof of Address (no older than 3 months), CURP, RFC, Academic Certificate, NSS, Afore (if applicable), Infonavit Payroll Deduction Statement (if applicable). * Passion for customer service. **You’re the person we’re looking for if…** * You have an excellent customer service attitude or prior experience in similar roles. * You communicate clearly and effectively. * You possess strong negotiation skills. * You have experience working toward goals. * You can build trust-based relationships and collaborate closely to identify needs and opportunities. **What the Company Offers You** * Salary: Gross monthly. * **Biweekly payments.** * **Statutory benefits.** * Work schedule: Monday to Sunday, 7:00 AM – 3:00 PM (Saturday off) \| 11:00 AM – 7:00 PM (Saturday off), with a 1-hour lunch break. * Referral bonus. * **Starting from Month 2:** Hiring bonus of $2,500 MXN (subject to review during interview). **Enhanced Benefits Starting at Day 45** * Team-based performance bonus up to 30%, broken down by objective achievement. * 35% vacation premium. * 30-day Christmas bonus (Aguinaldo). * Restaurant vouchers: $1,500 MXN. * Major Medical Expense Insurance. * Life insurance. * Location: Hacienda La Tortuga, El Jacal, 76180 Santiago de Querétaro, Qro. * Free training. * Medium-term career growth. Employment Type: Full-time, Indefinite-term contract Salary: $15,000.00 \- $16,500.00 per month Benefits: * Educational support * Complimentary beverages * Flexible schedules * Option for indefinite-term contract * Major Medical Expense Insurance * Life insurance * Grocery vouchers Application Question(s): * Which municipality/region do you live in? * What is your highest completed level of education? * What is your English proficiency level? * Are you currently employed? * What is your current/last salary? Workplace: On-site