**Automotive Agency Seeks After-Sales Manager in Pachuca de Soto, Hidalgo** --------------------------------------------------------------------------- An automotive agency in Pachuca is seeking an: AFTER-SALES MANAGER MAIN RESPONSIBILITIES: Operational Supervision and Management: Lead the service and parts departments, ensuring that vehicle intake, diagnosis, repair, and delivery processes are carried out efficiently and within promised timeframes. This includes managing the workshop, parts inventory, and logistics. Team Management: Coordinate training and motivate staff (service advisors, technicians, appraisers, and administrative personnel). Responsible for setting clear goals, evaluating performance, and fostering a productive work environment. Customer Service: Ensure maximum post-sales customer satisfaction. This involves monitoring satisfaction surveys, effectively resolving complaints or grievances, and developing strategies to enhance the customer experience and long-term retention. Administration and Profitability: Analyze key performance indicators (KPIs) such as profitability, billable hours, and return rate. Control operational costs, manage warranties, and generate financial reports for management. Supplier and Brand Relations: Maintain smooth communication with the manufacturer to coordinate audits, training sessions, and compliance with established protocols. REQUIREMENTS: **Mandatory Experience in the Automotive Industry** Strong verbal communication skills and excellent customer service orientation Ability to lead work teams. WE OFFER: Fixed salary Excellent commission structure Statutory benefits **Desired Education Level:** Bachelor’s degree — completed **Desired Experience Level:** Expert level **Departmental Function:** Maintenance and Repairs **Industry:** Automotive **Skills:** * Results-oriented * Dynamic * Organized *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=694eedc43c00006f00fd8ca3&source=indeed