Real Estate Operations Coordinator

Description

Summary: The Real Estate Operations Coordinator supports daily residential and commercial property operations, focusing on tenant communication, leasing, maintenance, and owner reporting. Highlights: 1. High operational ownership across property workflows 2. Direct impact on tenant experience and portfolio performance 3. Exposure to leasing, maintenance, reporting, and compliance **Real Estate Operations Coordinator (Property Management, Leasing \& Tenant Coordination) – Remote \| U.S. Hours****Position Type:** Full\-Time, Remote **Working Hours:** U.S. Client Business Hours (flexibility required for leasing cycles, rent collection periods, and maintenance coordination) **About the Role** At Pavago, one of our clients is hiring a **Real Estate Operations Coordinator** to support the day\-to\-day operations of residential and commercial property portfolios. This is a high\-ownership operational role focused on: * Tenant communication * Leasing coordination * Maintenance management * Property system updates * Owner reporting and compliance You will act as the operational bridge between: * Tenants * Vendors * Property owners * Internal property management teams The ideal candidate is highly organized, detail\-oriented, and comfortable managing multiple moving parts in a fast\-paced property management environment. If you have experience with: * Property management systems * Leasing workflows * Tenant communication * Maintenance coordination This role is a strong fit. **What You’ll Own****Tenant Communication \& Support*** Respond to tenant inquiries related to: * + Rent payments + Lease terms + Maintenance requests + Property policies * Track all communication within: * + Yardi + AppFolio + Buildium + Similar property management platforms * Send reminders for: * + Rent due dates + Lease renewals + Compliance notices **Leasing \& Documentation*** Draft, review, and process: * + Lease agreements + Lease renewals + Tenant onboarding documentation * Manage documentation using: * + DocuSign + Dotloop * Maintain organized and compliant tenant files including: * + Applications + Identification records + Inspection reports + Signed agreements * Support property marketing across: * + Zillow + Apartments.com + MLS listing platforms **Property Management Systems*** Maintain accurate records across property management software * Track: * + Rent collections + Delinquencies + Occupancy status + Late fees * Generate and reconcile: * + Rent rolls + Delinquency reports + Occupancy trackers **Maintenance Coordination*** Create and assign vendor work orders * Track maintenance tickets from start to completion * Coordinate with tenants and vendors to ensure timely issue resolution * Verify vendor invoices against completed work orders **Owner Reporting \& Operational Updates*** Prepare: * + Owner statements + Cash flow summaries + Occupancy reports + Vacancy updates * Provide regular updates regarding: * + Rent collection status + Open maintenance issues + Leasing activity * Ensure reporting is accurate and delivered on time **Compliance \& Quality Control*** Ensure all tenant documentation complies with: * + Local landlord\-tenant regulations + Fair Housing requirements + Internal compliance standards * Maintain organized, audit\-ready property documentation **What Success Looks Like*** Tenant issues are resolved quickly and professionally * Lease documentation remains accurate and compliant * Maintenance requests are handled efficiently * Property systems stay updated and organized * Owners receive timely and accurate reporting **What Makes You a Strong Fit*** Strong communication skills with tenants, vendors, and property owners * Highly organized and comfortable managing multiple workflows simultaneously * Detail\-oriented with strong operational follow\-through * Problem\-solver who balances tenant experience with operational efficiency * Able to work independently in fast\-paced environments **Requirements (Must\-Have)****Experience*** 2\+ years of experience in: * + Property management + Leasing coordination + Real estate operations + Property administration **Core Skills*** Hands\-on experience with: * + Yardi + AppFolio + Buildium + Similar property management systems * Strong Microsoft Office and Google Workspace skills * Familiarity with: * + Lease documentation + Rent collection workflows + Tenant communication processes * Strong written and verbal English communication **Nice to Have*** Experience managing portfolios of 100\+ units * Multi\-state property management experience * Familiarity with: * + Security deposits + Trust accounting + Owner statements + Property accounting workflows * Experience in: * + Residential property management + Commercial real estate + Mixed\-use portfolios **What a Typical Day Looks Like*** Respond to tenant inquiries and maintenance requests * Process leases, renewals, and tenant documentation * Update rent payments and occupancy records in property systems * Coordinate vendor work orders and maintenance follow\-ups * Prepare owner reports and operational summaries * Ensure all records remain organized and compliant **In short:** You keep property operations organized, responsive, compliant, and running efficiently across tenants, vendors, and ownership groups. **Key Metrics (KPIs)*** Rent collection percentage * Vacancy fill time * Maintenance resolution turnaround time * Accuracy of lease and tenant documentation * Owner satisfaction with communication and reporting * System and operational accuracy **Why This Role Stands Out*** High operational ownership across property workflows * Direct impact on tenant experience and portfolio performance * Exposure to leasing, maintenance, reporting, and compliance operations * Opportunity to grow into: * + Property Manager + Operations Manager + Portfolio Coordinator roles **Interview Process*** Initial Phone Screen * Video Interview with Pavago Recruiter * Practical Task (lease processing or owner reporting scenario) * Client Interview * Offer \& Background Verification **Apply Now** If you: * Thrive in organized, operations\-heavy environments * Enjoy coordinating property workflows and tenant communication * Can manage multiple moving parts without losing accuracy * Want to grow within real estate and property operations This is a strong opportunity to join a fast\-moving property management environment and play a key role in daily portfolio operations.