Job Summary: Coordinate and supervise cloud hosting services, ensuring customer satisfaction, optimal operations, and compliance with policies. Key Highlights: 1. Coordination and supervision of Cloud Hosting services. 2. Implementation of strategies to improve service quality. 3. Staying up-to-date with cloud trends and technologies. **Position: Cloud Hosting Coordinator.** **Location:** On-site at KIUBIX offices in Aguascalientes, Mexico **Employment Type:** Full-time **Department:** Infrastructure, Servers, Cloud, Security Coordinate and supervise all activities related to cloud hosting services, ensuring customer satisfaction, optimal platform operations, and proper implementation of quality policies and procedures aligned with industry best practices. **Specific Job Objectives:** * Supervise and support the technical team in addressing and resolving customer incidents, guaranteeing efficient response times and effective resolution of issues related to hosting services. * Implement proactive strategies to improve service quality, measure performance, and increase customer satisfaction through key performance indicators (KPIs). * Stay current on emerging trends and technologies in cloud hosting, integrating innovations that add value to the organization. **Responsibilities:** * Ensure delivery of high-quality cloud computing services focused on customer satisfaction. * Supervise and support the technical team in handling and resolving incidents, ensuring adherence to response and resolution timeframes. * Prepare and present detailed reports on hosting service operations using data analysis and visualization tools. * Ensure compliance with internal policies and procedures, promoting a culture of accountability and continuous improvement. * Stay up-to-date on trends, technologies, and best practices in the cloud hosting industry by participating in courses, certifications, or industry events. **Technical Skills:** * Cloud infrastructure management: Solid knowledge of architecture and server administration under IaaS and PaaS models. * SLA management: Ability to define, monitor, and ensure compliance with Service Level Agreements. * Critical incident resolution: Experience in advanced troubleshooting and technical escalation management. * Proactive monitoring: Implementation of observability strategies to anticipate failures and ensure service continuity. * KPI analysis: Ability to interpret performance metrics and translate them into continuous improvement plans. **Desired Systems and Software:** * Cloud platforms: Proficiency in at least one major platform: AWS, Microsoft Azure, or Google Cloud Platform (GCP). * Monitoring tools: Experience with solutions such as Zabbix, Nagios, Datadog, New Relic, or Prometheus. * Ticketing and support management (ITSM): Familiarity with platforms like Jira Service Management, Zendesk, ServiceNow, or Freshservice. * Operating systems: Advanced administration of Linux environments (Ubuntu, CentOS, Debian) and Windows Server. * Virtualization and containers: Knowledge of VMware, Docker, and/or Kubernetes. Employment Type: Full-time Salary: Starting at $8,500.00 per month Work Location: On-site employment