Position Summary: Provide comprehensive attention and advisory services to internal and external customers regarding vehicle-related processes, document validation, data management, and KPI monitoring. Key Highlights: 1. Comprehensive attention and advisory services to internal and external customers 2. Management of vehicle-related procedures and documentation 3. Excellent working environment and growth opportunities **Objective:** Provide comprehensive attention and advisory services to internal and external customers regarding vehicle-related processes and procedures, administrative document validation, data entry, database management, and KPI monitoring. **Requirements:** * Age: 22\-50 years old. * Knowledge of auto insurance. * Prior experience in insurance companies (preferably in claims or total loss departments). * Knowledge of vehicle-related procedures and documentation. * Minimum 2 years of customer service experience (mandatory). **Skills:** * Proficiency in Excel. * Effective verbal and written communication. **Main Responsibilities:** * Provide attention to internal and external customers via telephone, email, or other channels. * Validate and collect internal administrative documents from the insurance company, such as vehicle ownership documents, personal identification documents, and administrative forms. * Complete file compilation within established timeframes, following the checklist provided by the client. * Understand and manage requirements for documenting a total loss resulting from claims (theft or collision). * Operate the SIGESVE system for tracking related procedures and payments. * Generate control, management, and results reports for assigned cases. * Provide advisory services to customers, guiding them effectively toward resolution of their cases with viable alternatives. * Monitor and report key performance indicators (KPIs) to ensure service quality. **We Offer:** * Work schedule from Monday to Friday (short Friday). * Excellent working environment and growth opportunities. Employment Type: Full-time Salary: $13,500\.00 \- $14,200\.00 per month Work Location: On-site employment