Container Sales Customer Experience

Description

Summary: Join Maersk's Container Sales Customer Experience team, managing global container sales, after-sales activities, compliance, financial transactions, and customer queries. Highlights: 1. Drive excellence across a global network in transport and logistics. 2. Collaborate with diverse professionals and embrace growth challenges. 3. Support after-sales processes, customer inquiries, and process improvements. Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen! 2 years of growth, and we're just getting started! Our Global Service Center (GSC) in Mexico has been thriving, and we're taking it to the next level. As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth. If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination. Embark on a journey with us—where your passion will navigate the future of global commerce. **Here’s the Deal** The Container Sales Customer Experience team manages a team involved in the outfleet of old and total loss containers, selling them globally in over 70 countries. Responsibilities include handling after\-sales activities, ensuring compliance with regulations, managing financial transactions, and addressing customer queries. The role requires seamless communication and coordination with stakeholders, training new joiners, driving process improvements and participating in business reviews. Strong analytical skills for handling large datasets and continuous self\-development, especially in learning new technologies like Microsoft tools, are essential for success. **Key Responsibilities** Customer Focus \& Stakeholder Support * Deliver friendly and professional customer service to internal and external stakeholders. * Respond to customer inquiries via email, phone, or chat, ensuring timely and accurate resolution. * Support the maintenance and updating of Standard Operating Procedures (SOPs) in collaboration with the compliance team. * Assist in identifying areas for improving customer experience and service quality. * Participate in customer onboarding and implementation support activities. * Join regular calls with customers and internal teams to review service performance and gather feedback. Data Awareness \& Reporting * Maintain accurate records of customer interactions and service requests. * Assist in preparing basic reports and summaries using Microsoft Excel and PowerPoint. * Learn to work with customer data to identify common issues and suggest improvements. * Exposure to tools like Power BI, Power Automate, and SQL is a plus, but not mandatory. Team Collaboration * Work closely with team members to ensure smooth service delivery. * Share learnings and best practices with peers. * Participate in team meetings and engagement activities. Operational Support * Support after\-sales processes related to container delivery and order fulfillment. * Coordinate with depots and terminals to track and follow up on container movements. * Help resolve basic issues related to delays or documentation. * Escalate process improvement ideas to the relevant teams. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .