Technical Support Assistant – Electronic Security Systems

Description

Job Summary: Ensure the receipt, configuration, diagnosis, and operation of electronic security equipment by providing nationwide remote technical support and guaranteeing customer satisfaction. Key Highlights: 1. Nationwide remote technical support for electronic security systems. 2. Configuration and diagnostics of GPS, CCTV, and intrusion detection systems. 3. Coordination with operations, facilities, and support departments. Job Objective Ensure proper receipt, configuration, diagnosis, and operation of electronic security equipment (GPS, CCTV, and intrusion detection), deliver nationwide remote technical support, and ensure system operational continuity and customer satisfaction. · Responsibilities and Duties Receipt, validation, and delivery of new equipment. Programming and configuration of devices (GPS, CCTV, intrusion detection systems). Receipt, inspection, and technical evaluation of used equipment. Verification of proper functionality of installed systems. Fault diagnosis and warranty follow-up with suppliers. Technical support and assistance to customers, subsidiaries, and technicians nationwide. Preparation of technical reports (diagnosis, configuration, and evidence). Coordination with operations, facilities, and support departments. · Technical Knowledge DVR/NVR and IP camera configuration. Intrusion detection systems (control panels, sensors, alarms). GPS devices and telematics. Networking (IP, ports, addressing, basic VPN). Hardware and software fault diagnosis. Use of monitoring platforms (e.g., C5 or similar). Remote support tools proficiency.-Requirements- Minimum education: Higher education – Bachelor’s degree 1 year of experience Age: between 22 and 45 years Skills: Microsoft Excel Keywords: assistant, helper, aide, auxiliary, support, technician, tech, technologist, technology, system, escort, guard, security officer, watchman, vigilance