***Protectia, a Coparmex partner company, is looking for your talent as:*** Technical Customer Success Intern – Cybersecurity San Pedro Garza García, Nuevo León On-site modality | Schedule: 8:00 a.m. to 4:00 p.m. **Academic Profile** * Students pursuing a degree in **Information Technology Security**, Systems Engineering, IT, or related fields * **Seventh semester or later** * **Intermediate conversational English** **Responsibilities** * Preparation and updating of documentation and meeting minutes * Updating Lite Plans and Health Scores * Data entry and management in CRM * Calendar administration and Health Score tracking * Recording activation opportunities * General operational support to the Customer Success team * Preparation of base presentations (slides) * Generation of basic reports and task tracking * Template library administration * Collection of non-sensitive data and organization of evidence * Drafting initial versions of value sheets * Preparation of basic executive summaries * Research on benchmarks and support for process standardization * Collaboration with **Engineering and Customer Success teams** * * **Knowledge and Skills** * Basic knowledge of **networks, cybersecurity, and operating systems** * Proficiency in **Microsoft 365 or Google Workspace** * Ability to prepare **technical reports and executive presentations** * Familiarity with **CRM platforms** (preferably HubSpot) * Basic knowledge of **generative AI tools** (ChatGPT, Gemini, Copilot) * Basic proficiency in **Excel** (formulas, pivot tables) and **PowerPoint** * Basic knowledge of **cybersecurity** (NIST, ISO 27001, phishing, ransomware, DLP) * **Intermediate conversational English** * * **We Offer** * **Monthly stipend:** **$8,364 MXN** * **Student accident insurance** * **University agreement** If you are interested in launching your career in **Technical Customer Success** within the **cybersecurity sector**, apply now or send your CV to: **aespinoza@coparmexnl.mx** Job type: Full-time Salary: Up to $8,364.00 per month Work location: On-site