**Job ID:** 51567403 **Location:** Mexico City, Mexico **Category:** IT Infrastructure Management & Support **Employment Type:** Full time **Job Description:** At DXC, we harness the power of technology to deliver critical IT services that our clients need to modernize operations and drive innovation across their entire ecosystem. We provide services across the full Enterprise Technology Stack: business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace environments. Our DXC Modern Workplace services enable client employees to easily find, understand, and interact with IT and their colleagues anytime, anywhere, and on any device. We empower a personalized experience that allows employees to work seamlessly and securely. **ABOUT THIS ROLE:** As a **Technical Support Specialist**, you will work on-site at the client’s premises, delivering essential technical support for infrastructure and application services. This role involves direct interaction with end users, collaboration with the team, and active participation in business-related projects concerning infrastructure and cybersecurity. **WHAT YOU’LL DO:** * Provide basic technical support as “smart hands” for infrastructure and applications, assisting with routine tasks. * Properly track and meet SLA requirements using the assigned ticketing tool (ServiceNow). * Deliver in-person user support, applying effective communication skills. * Comply with client policies and standard IT procedures. * Support hardware and software (laptops, desktops, printers, mobile phones, IP phones, virtual conference rooms). * Address Break-Fix incidents both on-site and remotely. * Participate in business projects such as infrastructure assignments, equipment refreshes (PC Refresh), device sanitization, and cybersecurity incident response. * Collaborate with the team to resolve daily operational challenges and tasks. * Assist in creating and maintaining procedural documentation. * Demonstrate willingness to learn and develop expertise in Field Services activities. * Build technical skills through hands-on experience. **WHO YOU ARE:** * Bachelor’s degree in a related field or equivalent combination of education and experience. * Minimum 1 year of on-site hardware and software technical support experience. * Technical knowledge and ability to analyze data. * Ability to communicate effectively with end users. * Basic knowledge of OneDrive, Intune & Autopilot, networking (port and node identification), Microsoft Teams, and Teams Rooms. * Commitment to continuous learning and staying current with technological advancements. **Desirable:** * Certifications such as CompTIA A+, ITSM, Power Apps, Microsoft Certified: Office 365, or Google Cloud Associate. * Willingness to provide additional availability under special circumstances to ensure operational continuity. **WORK ENVIRONMENT** * **On-site in Querétaro** Joining DXC connects you with brilliant people who embrace change and seize opportunities to advance their careers and amplify client success. At DXC, we support one another and work collaboratively—globally and locally. Our achievements demonstrate how we deliver excellence to our clients and colleagues. You’ll join a team committed to building a culture of learning, diversity, and inclusion—and dedicated to strong ethics and corporate citizenship. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.*****.***