**POSITION OBJECTIVE** Lead the implementation, development, customization, and ongoing support of the ServiceNow platform at EBUNTI, responsible for designing, developing, and maintaining comprehensive solutions that optimize business processes and enhance end-user experience. **Main Responsibilities** **Implementation and Development** * Design and implement custom ServiceNow solutions according to business requirements * Develop applications, workflows, and customized forms within the ServiceNow platform * Configure core ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.) * Create and maintain Service Catalogs, Knowledge Bases, and self-service portals * Develop integrations with external systems using REST/SOAP APIs * Implement automations and orchestrations using Flow Designer and Workflow Engine **Support and Maintenance** * Provide level 2 and 3 technical support for the ServiceNow platform * Resolve incidents and technical issues related to the platform * Perform preventive and corrective maintenance on ServiceNow instances * Monitor system performance and optimize efficiency * Manage platform updates and patches * Create and maintain technical documentation and user manuals **Change Management** * Evaluate, design, and implement changes and improvements to the platform * Participate in the Change Management process following ITIL best practices * Coordinate with stakeholders to validate requirements and proposed changes * Conduct regression testing and UAT (User Acceptance Testing) * Migrate changes across environments (Development, Testing, Production) * Maintain version control and document all implemented changes **Internal Collaboration and Consulting** * Collaborate with cross-functional teams to identify improvement opportunities * Provide technical consulting to end users and business teams * Participate in design meetings and architecture reviews * Train end users and administrators on ServiceNow usage * Contribute to defining standards and best practices **Technical Requirements** **Essential Skills** * **ServiceNow:** Minimum 3 years of experience in development and administration * **Programming Languages:** JavaScript, HTML, CSS, XML, JSON * **Web Development:** AngularJS, Jelly templating, UI Policies, Client Scripts * **APIs:** REST, SOAP, system integration * **Database:** MySQL, SQL queries, GlideRecord APIs * **ITIL:** Solid understanding of ITIL v3/v4 processes **Required ServiceNow Modules** * IT Service Management (ITSM) * Service Catalog * Knowledge Management * Incident, Problem, and Change Management * Asset Management * Service Portal **Desired ServiceNow Modules** * IT Operations Management (ITOM) * Human Resources Service Delivery (HRSD) * Customer Service Management (CSM) * IT Business Management (ITBM) * Security Operations * App Engine Studio **Tools and Technologies** * ServiceNow Studio and Flow Designer * Integration Hub and MID Servers * Performance Analytics * Automated Test Framework (ATF) * Import Sets and Transform Maps * Business Rules and Script Includes * Scheduled Jobs and Events **Desired Certifications** * ServiceNow Certified System Administrator (CSA) * ServiceNow Certified Application Developer (CAD) * ServiceNow Certified Implementation Specialist (CIS) in any module * ITIL Foundation v3/v4 * Scrum Master or similar agile methodology certification **Experience and Education Requirements** **Experience** * Minimum 3\-5 years of experience in ServiceNow development and administration * Proven experience in full-cycle ServiceNow implementations * Track record of successful system integration projects * Experience in high-availability enterprise environments * Familiarity with agile methodologies (Scrum, Kanban) **Education** * Bachelor's degree in Systems Engineering, Computer Science, or related field * Ongoing education in cloud technologies and automation Employment type: Full-time Salary: Up to $0\.10 per month Benefits: * Salary increases * Employee discounts * Gym membership discount * Major medical expense insurance * Vision insurance * Dental insurance * Additional vacation days or paid leave * Grocery vouchers Application question(s): * What is your monthly salary expectation? * Which ServiceNow modules do you work with? Experience: * In ServiceNow development and administration: 3 years (Desirable) Work location: Hybrid remote at 45645, Las Varitas, Jal.