Job Summary: Melonn is seeking a Customer Service Agent (Chat/WhatsApp) focused on service, empathetic communication, and results orientation to handle seller requests. Key Highlights: 1. Minimum 6 months of customer service experience, preferably digital. 2. Collaborative and stable work environment. 3. Real opportunities for professional growth and development. **We are hiring at Melonn!** At **Melonn**, we are looking for a **Customer Service Agent (Chat/WhatsApp)** focused on service, empathetic communication, and results orientation. If you enjoy solving problems, delivering high-quality support, and building trust-based relationships with our sellers, we want to meet you. **What will you do?** * Handle seller requests via **chat and WhatsApp**, ensuring an agile and effective experience. * Follow up on open cases and coordinate solutions with other departments. * Maintain clear, professional, and empathetic communication in every interaction. * Meet customer service metrics, including response time and customer satisfaction. **What are we looking for?** * **Minimum 6 months of experience** in customer service, preferably through digital channels (chat, WhatsApp, email). * **Completed high school diploma.** * Excellent spelling, writing skills, and written communication abilities. * Ability to manage multiple cases simultaneously and work toward goals. * Service-oriented attitude, commitment, and passion for helping others. **Position Details** * **Fixed schedule:** Monday to Saturday, 8:00 AM to 5:00 PM. * **Hybrid work model:** 1 or 2 days working remotely per week. * **Total monthly salary up to $12,200** (base salary $10,400 + performance bonus $1,800). * **Statutory benefits** from day one. * **Collaborative and stable work environment.** * **Real opportunities for professional growth and development.** At **Melonn**, we value commitment, empathy, and the desire to learn. If you seek a workplace where you can grow and be part of a purpose-driven team, apply now and become part of our story. Job Type: Full-time Salary: Up to $12,200.00 per month Benefits: * Option for indefinite-term contract * Remote work Application Question(s): * What is your pre-tax salary expectation? * What is your level of Excel proficiency? Experience: * Call center: 1 year (Preferred) Work Location: On-site