MacStore Technical Support

Description

Job Summary: We are seeking a technician specializing in computer and telephone equipment repair who is passionate about customer service and support, to provide personalized support and solutions for Apple users. Key Highlights: 1. Personalized support and solutions for Apple users 2. Professional stability and development 3. Passion for customer service and attention **At MacStore, Apple’s #1 distributor, we are looking for:** ### **Computer and Telephone Equipment Repair Technician for the branch: MACSTORE MANZANILLO // PUNTO BAHIA MALL** **Profile:** * + Completed high school diploma / technical degree. + Minimum 1 year of experience in computer and telephone equipment repair. + Passion for customer service and attention. + Residency near the work area. **Responsibilities:** * + Provide first- and second-level support to Apple users. + Deliver personalized customer service and issue resolution. + Track completed service requests. + Promote and sell additional services. + Meet performance metrics and KPIs. **We Offer:** * + Monthly base salary of $9,900 (gross). * Face-to-face bonus: $1,500 * Bi-weekly payment * + Apple Certified Macintosh Technician certification + Benefits and perks exceeding legal requirements + Monthly food voucher + Profit-sharing (approximately 3 months) + Salary increase at the fourth month + Life insurance + Savings fund + Punctuality bonus + Commissions ranging from 9% to 20% of the total amount for services performed + Bonus for achieving KPIs + 100% IMSS contributions + Direct and indefinite-term employment + Professional stability and development **Rotating schedule Monday through Sunday, with one weekday day off: 11:00 AM to 8:00 PM and 12:00 PM to 9:00 PM** If you are interested and meet the profile requirements, apply through this channel and we will contact you shortly.