Technical Support Technician – Printers

Description

Position Summary: We are seeking a Service and Repair Technician for multifunctional devices to address hardware, software, and connectivity issues, follow up on support tickets, and maintain document organization. Key Highlights: 1. On-site or field technical support ticket handling 2. Extensive expertise in printer and multifunctional device repair 3. Proven experience in technical support for printers and multifunctional devices Printing distributor is seeking: **Service and Repair Technician (multifunctional devices).** We are looking for Printing Equipment Technicians with experience in the following brands: Sharp, Samsung, HP, Lexmark, Ricoh, and others. Familiarity with these brands is mandatory for hiring, as well as knowledge of network connectivity. Requirements: * Proven experience in technical support for printers and multifunctional devices. * Higher Education Certificate / Technical Degree in computer systems, electronics, or related fields. * Courses or Certifications (Mandatory). * Extensive knowledge of repairs for printers and multifunctional devices from the following brands: Sharp, Samsung, HP, Lexmark, Ricoh. * Flexible schedule and willingness to travel. * Experience using and handling generic consumables. Main Responsibilities: * Handle assigned tickets on-site or in the field via the Help Desk. (Hardware, software, and connectivity troubleshooting; spare parts and consumables delivery; remote issue resolution; telephone technical advice; support for external reports — travel allowances will be provided when assigned; equipment rehabilitation; diagnostics; and other related tasks). * Track and close assigned tickets in the Help Desk system. * Maintain order and organization in report documentation. * Submit reports/manuals requested by the department head. * When working on-site (government or private entity), comply with internal rules and programs. * Maintain primary communication with the Help Desk Coordinator and direct supervisor. We Offer: * Schedule: Monday to Friday. * Statutory benefits **(100% IMSS coverage, year-end bonus, vacation days, and vacation bonus).** * Additional benefits **(grocery vouchers, life insurance, and savings fund).** **If you meet the profile, apply through this channel!** Salary: $14,000\.00 per month Benefits: * Life insurance * Grocery vouchers Work Location: On-site employment