**HIGH QUALITY AND EXCELLENT SERVICE WILL DEFINITELY IMPROVE OUR CUSTOMERS' LIVES.** Would you like to become part of the most international company in the world? DHL, a pioneer in cross-border express delivery since 1969, is now active in more than 220 countries and territories worldwide. Do you want to join a company that connects people around the globe? The more people we connect, the better life will be on our planet. Do you want to make a difference? Then join our team! "Passionate about Customers" and become a certified international specialist! Your Responsibilities: * Lead team of Advisors under DHL's guiding principles of Respect and Results * Supervise POS locations in your area, ensuring compliance with processes required by GSOP as well as those shared by Retail Engineering * Train your team to ensure adherence to processes and the Service Protocol * Track and monitor sales versus deposits * Monitor promotions generated by Marketing * Follow up on critical shipments, *one shots* * Make calls and/or visits to customers to offer products, promotions, and inform them of pending pickups * Coordinate with other departments such as: Operations for deliveries and pickups of materials. Customer Service for tracking follow-ups, assistance with courtesy labels, support on international shipments, complaint tracking. Finance for fixed funds control and deposit monitoring. HR for specific employee matters. Retail Staff for service payments, performance measurement, and service evaluation. Your Profile * Education: Bachelor’s degree in Business Administration, Industrial Engineering, or related field. * English: Intermediate level (60%). * Computer Skills: Advanced Office (Word, Excel, PowerPoint). * Experience: Minimum 1 year in sales, managing retail points, with strong experience in personnel management. Competencies: * Teamwork * Leadership * Customer orientation * Interpersonal skills * Goal achievement * Analytical thinking Do you identify with this profile and are you challenged by these tasks and responsibilities? Then apply now! We would be happy to receive your application!