Chubb is a global leader in insurance with operations in 54 countries; we are backed by our financial strength, distinguishing us as one of the most profitable insurers in the world. *"Chubb in Mexico is a company in favor of diversity and inclusion. We do not discriminate based on disability, race, religion, sexual orientation, economic status, nationality, or any other reason."* **Description:** The objective of the position is to analyze and assess insurance claims in accordance with governing conditions and laws, ensuring proper compliance with previously established SLAs. Providing effective responses and appropriate follow-up on issues that may hinder the optimal progress of the process. Knowledge in the area of claims, administrative expertise, and efficient and effective service skills are required. **Responsibilities:** * Assess and analyze documentation related to claims according to policy conditions. * Issue responses addressed to insured parties and/or beneficiaries. * Process payments, document request letters, and rejection letters. * Timely follow-up on cases escalated to different departments. * Daily data entry for case monitoring and updates. * Coordinate with departments involved in the policy or claims process. * Customer service and complaint follow-up. **Requirements:** * Bachelor's degree in Business Administration, Actuarial Science, Law, or related fields. * 1 year of experience in life insurance activities. * Knowledge of insurance (policies, general and specific conditions, endorsements, claims, etc.). * Microsoft Office Suite proficiency. *If you require any specific support for your interviews, please inform the Human Resources representative who contacts you to initiate your process.*