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Location:
Cofradia
Category:
Office Management

Indeed
Subro Claims Rep I
Chubb is a global leader in insurance, operating in 54 countries; we are backed by our financial strength, distinguishing us as one of the world’s most profitable insurers.
"Chubb in Mexico is an organization committed to diversity and inclusion. We do not discriminate on the basis of disability, race, religion, sexual orientation, economic status, nationality, or any other grounds."
**Position Requirements:**
* Completed degree in Business Administration, Law, or related field.
* Knowledge of special policy conditions applicable to clients with insured vehicle fleets.
* Understanding of automobile claims administration and operational processes, including the organizational structure of the claims department.
* Familiarity with vehicle repair processes.
* Proficiency in Microsoft Office Suite.
* Experience using automobile claims system modules.
* Three to four years of experience in the automobile insurance sector.
* Two years of experience performing operational tasks related to automobile claims handling within the claims adjustment or valuation area.
**Position Responsibilities:**
* Identify and review loss experience for clients with insured fleets, reconciling agreements and monitoring cases and complaints triggered, to fulfill the agreed-upon service level.
* Advise automobile claims operations teams regarding special policy conditions applicable to fleet clients, ensuring service delivery aligns with defined coverage terms.
* Analyze claims for key accounts, generating indicator reports and relevant information for submission to Risk Managers and agents.
* Plan and conduct monthly visits to Risk Managers and agents to review logbooks and assess service quality.
* Manage claims handling for insured fleets, overseeing the process from claim adjustment through vehicle repair, to meet the account’s established service terms.
* Conduct frequent visits to repair shops to monitor complaints and review the vehicle repair process.
* Administer claim reserves for fleet clients’ claims, performing appropriate reserve adjustments to meet departmental performance indicators.
* Address inquiries regarding claims raised by agents and Automobile Claims Management, documenting required information electronically or during working sessions to ensure proper understanding and application of claims procedures per account requirements.
**If you require any specific accommodation for your interviews, please inform the Human Resources representative who contacts you to initiate your hiring process.**

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico
Negotiable Salary

Indeed
UNE Junior Administrator
Chubb is a global leader in insurance with operations in 54 countries; we are backed by our financial strength, distinguishing us as one of the most profitable insurers in the world.
"Chubb in Mexico is a company in favor of diversity and inclusion. We do not discriminate based on disability, race, religion, sexual orientation, economic status, nationality, or any other reason."
**Job Requirements:**
• Graduate in administrative sciences, economics, or actuarial science
• Experience in customer service.
• Intermediate Excel skills
**Job Responsibilities:**
* Receive Condusef claims and assign them to the corresponding legal team for prompt attention, complying with a 24-hour SLA.
* Respond to requests from Condusef to search for potential SIAB Vida insured individuals by conducting searches across different platforms and databases, complying with a 24-hour SLA.
* Deliver information required for external audits for Operations, downloading such information from various internal company administration and transaction processing platforms.
If you require any specific accommodation for your interviews, please specify it to the Human Resources representative who contacts you to begin your process.

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico
Negotiable Salary
Indeed
ADMINISTRATOR SERVICE OPERATIONS
MANAGE THE OPERATION OF THE SERVICE OFFICE, SUPERVISING THE ACTIVITIES CARRIED OUT BY ADMINISTRATIVE ASSISTANTS, IN ORDER TO MEET SERVICE TIMELINES FOR PROVIDING CREDIT, INSURANCE, AND SAVINGS PRODUCTS

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico
Negotiable Salary

Indeed
Claims Loss Adjuster
Chubb is a world leader in insurance with operations in 54 countries; we are backed by our financial strength, distinguishing us as one of the most profitable insurers in the world.
"Chubb in Mexico is a company that supports diversity and inclusion. We do not discriminate based on disability, race, religion, sexual orientation, economic status, nationality, or any other reason."
**Insurance Adjuster (Auto Claims):** You will be responsible for handling the assessment and resolution of insurance claims related to automobile accidents. Your primary objective will be to determine eligibility and compensation amounts, act as an intermediary between the insurance company and policyholders, and ensure fair and efficient claim resolutions.
**Work Location:** Periférico and Lopez Mateos Sur (Southern Guadalajara)
**Job Requirements:**
* Completed bachelor's degree in Law, Mechanical Engineering, Business Administration, or related field.
* **Valid driver's license.**
* Experience driving manual transmission vehicles.
* **Clean credit history (up to date).**
* Basic mechanical knowledge.
* **Customer service experience.**
* **NO PRIOR EXPERIENCE as an Adjuster.**
* Availability to work 24/7.
**Job Responsibilities:**
* Provide advice to clients and adjust claims using legal knowledge regarding traffic regulations, policy management, and traffic rules.
* Prepare documents and forms to collect necessary information about auto claims and damage estimates.
* Submit files and update photos of damaged vehicles on the Chubb portal for internal tracking.
* Analyze incidents at intersections or through site visits to determine whether assessment, repair, or referral to other departments is required.
* Collect orders from Chubb or other insurance companies for expenses related to client vehicle damages.
* Notify the relevant department of the start and completion of assigned claims and the results of the adjustment service.
Explain to the client the process following claim adjustment and provide information for follow-up.
*
**If you require any specific accommodation for your interviews, please specify this to the Human Resources representative who contacts you to begin your process.**

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico
Negotiable Salary

Indeed
Market Intelligence Analyst
Chubb is a world leader in insurance with operations in 54 countries; we are backed by our financial strength, distinguishing us as one of the most profitable insurers in the world.
"Chubb in Mexico is a company in favor of diversity and inclusion. We do not discriminate based on disability, race, religion, sexual orientation, economic status, nationality, or any other reason."
Implement satisfaction surveys using the NPS methodology to evaluate critical Chubb processes with agents and clients. Also conduct event surveys. Additionally, support the creation of market share dashboards through Power BI and coordinate regional market studies.
**Responsibilities:**
* Implementation and analysis of NPS for regional sales agents.
* Implementation and analysis of NPS for Chubb Mexico travel product customers.
* Implementation and analysis of NPS for Chubb Mexico home insurance customers.
* Implementation and analysis of event surveys for Chubb Mexico.
* Market share analysis using Power BI.
* Support coordination of regional market studies, both in-house and with external providers.
* Advanced intermediate English
* Bachelor's degree in marketing, actuarial science, engineering, business administration, or related field
* Excel (manipulate databases and pivot tables)
* Power BI
* Database management and analysis.
***If you require any specific assistance for your interviews, please specify it to the Human Resources representative who contacts you to begin your process.***

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico
Negotiable Salary

Indeed
Agency Sales Support
Chubb is a world leader in insurance with operations in 54 countries; we are backed by our financial strength, which distinguishes us as one of the most profitable insurers in the world.
"Chubb in Mexico is a company in favor of diversity and inclusion. We do not discriminate on the basis of disability, race, religion, sexual orientation, economic condition, nationality, or any other reason."
**Position Requirements:**
* Graduate of a Bachelor's degree in Business Administration or related fields.
* Microsoft Office.
* Knowledge of the Insurance industry.
* Experience managing work teams, employees, and agents.
* One year of experience in the sales area as an administrator and/or customer service.
**Position Responsibilities:**
* Manage the commercial relationship with the sales force through the analysis of business requests and agent prospecting, to meet sales budgets and quality standards in underwriting issued operations, ensuring portfolio quality.
* Maintain permanent and effective communication with the sales force, understanding both agents and agent staff, through weekly or daily phone calls depending on the agent.
* Manage the processes of adding, removing, and modifying agent business activities, both in Sales Administration systems (CRM) and in the Chubb Net portal.
* Create and manage the delivery of products from the Commercial department to the sales force, monitoring each process they request to issue or close a business.
* Administer commercial department policies to ensure that sales administrative processes are fulfilled and aligned with the Company's objectives.
**If you require any specific support for your interviews, please specify it to the Human Resources representative who contacts you to begin your process.**

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico
Negotiable Salary
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