138 Freight/Cargo Forwarding in Jalisco lowest at $10000.0+

Indeed

CAC Advisor

**Position Details** ----------------------- * **Country:** Mexico * **Position Scope:** Regional * **Business Area:** Supply\_Chain * **Discipline:** Logistics and Distribution * **Talent Level:** NT 5 \- Specialist Coordinator/Analyst/Assistant/Technician **Position Purpose** ------------------------ Responsible for ensuring and executing calls to confirm delivery appointments for all orders ready to be invoiced, improving the customer's purchasing experience across different channels, creating a link with all required areas to generate timely and high-quality information regarding order status and performance indicators. **Decision Making (Specific to the position)** ------------------------------------------- Optimal balancing of executives for proper shipment follow-up according to workload, volume, and specific area requirements. Authorization of recaptures. Compilation of departmental indicators. Activities focused on reinforcing Mabe's philosophy. **Areas of Responsibility (What is done / How it is done / Why it is done) \- Indicator** -------------------------------------------------------------------------------------- Creation, follow-up, and monitoring of daily and weekly reports on appointment confirmation and delivery tracking. * Returns en route, \85% **Education, Experience, Key Skills and Interaction Network** ------------------------------------------------------------------ Education * **Education:** Completed Bachelor's degree or Engineering * **Degree – Major:** B.A. in Administration, B.A. in Communications, B.A. in International Relations, International Trade, Logistics or Industrial Engineering * **Specialized Knowledge:** Microsoft Office \| SAP * **Languages and proficiency level:** Intermediate English Experience * **Years of experience:** 6 months \- 1 year (desirable) * **Area:** Customer Service / Quality * **Industry:** eCommerce / Logistics / Service * **Position:** Customer Service Executive Interaction Network * **Immediate Supervisor (position):** Home Delivery Planning Manager * **Subordinates (positions):** TBD * **Internal company suppliers (positions with highest interaction):** Manager, Traffic Managers and Supervisors, CAC Home Delivery Executive, CDR Operations Supervisors * **External suppliers:** Transportation companies, CAC Home Delivery * **Internal company clients (main areas):** CAC Account Executives, Electronic Business Commercial Area and other units * **External clients:** End consumers

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico

Negotiable Salary