Join our team as a Customer Service at Johnson Electric! Location: Zacatecas, Mexico (100% on-site) Your Mission, If You Choose to Accept It: As our next Customer Service representative, you will be at the forefront of ensuring that system orders are created with the correct order type and billing chain, eliminating delivery delays, and timely creating internal production orders in the system (Oracle). Your customer service experience will be crucial in driving our success and pushing beyond what's possible. Why You'll Love Working Here:* Collaborative Culture: A supportive and collaborative work environment that encourages teamwork and knowledge sharing. * Competitive Compensation: Attractive salary packages and comprehensive benefits that reward your hard work and dedication. * Global Presence: Be part of a global company with diverse teams and the opportunity to work on international projects. * Professional Advancement: Clear career paths and opportunities for advancement within the company. What You Will Do: * Fulfill customer requirements such as shipping documentation, ASN submission, portal maintenance, dispute handling, response to alerts, CUMs, among others. * Ensure that system orders are created with the correct order type and billing chain. * Eliminate delivery delay levels. * Timely create sales orders and internal production orders in the system (Oracle). * Ensure optimal inventory levels in the warehouse to meet customer orders on time. * Prepare weekly shipping plans and communicate them to the shipping and quality departments. * Maintain on-time delivery performance above 90% (delivery rating). * Maintain customer satisfaction level above 90% (delivery rating). What We Are Looking For: * University degree in Administration or related field, or equivalent experience. * 1 year of customer service experience in the automotive industry. * Experience with customer portals, preferably Stellantis. * Strong proficiency in Excel. * Advanced level of English. * Experience with MRP systems, preferably Oracle. How to Apply: Apply online at www.johnsonelectric.com \- We look forward to meeting you!*Come join our global, inclusive \& diverse team* Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.