**Position:** Process Analyst **Responsibilities:** * Gathering and documenting operational and administrative processes * Process analysis and improvement * Supporting ERP implementation * Verifying correct system usage * Providing basic user training **Profile:** * Experience documenting business processes * Experience with ERP or CRM systems * Ability to work directly with operational teams * Zoho experience preferred ✅ Technical knowledge * Process documentation (BPM, flowcharts) * ERP / CRM implementation * Ideally experience with **Zoho** (Books, CRM, Creator, Inventory, etc.) * Understanding how to translate a process into a system ✅ Personal skills (VERY important) * **Observant** * **Analytical** * **Organized and methodical** * **Proactive** * **Able to communicate effectively with operational staff and senior management** Job type: Full-time Salary: $11,000.00 \- $13,000.00 per month Benefits: * Savings fund * Company parking * Free parking * Option for indefinite-term contract * Company phone Work location: On-site employment