We are a pharmaceutical company dedicated to the storage, marketing, and distribution of medications. We are currently seeking a **Telephone Agent**. Join our team! **Requirements:** * High school diploma / Technical degree * Experience in customer service, computer equipment handling, and strong verbal communication skills * Minimum 6 months’ experience in a similar position * Availability to work rotating shifts **Responsibilities:** * Handling incoming and outgoing calls. * Serving as a liaison between business units. * Managing and resolving conflicts. * Addressing and following up on complaints. * Providing customer support. **We offer:** * Biweekly payments through your preferred bank * Statutory benefits from day one (Social Security, INFONAVIT, vacation days, year-end bonus, profit-sharing) * Job stability * Direct employment contract with the company If you meet the above requirements and are interested in joining our team, we would be delighted to receive your CV through this channel