Sandvik Mining is looking for: **Administrative Support (a)** **Tlajomulco Workshop** Passion for service and being part of the number one? That's what we're looking for in you. **General purpose of the position:** Responsible for providing timely and effective administrative support to Sandvik Service Centers across the National Territory, adhering to established procedures and guidelines. **Main responsibilities:** * Manage from start to finish the administrative support activities related to component exchange, rental, collection, and shipment, as well as track their arrival with the customer. * Carry out registration, tracking, and control of CORES for managing exchange components, and coordinate meetings with the client’s corresponding commercial area. * Generate quotations and commercial proposals for component exchange, closed-component repairs, and open-machine repairs for equipment reconstruction. * Record information related to work orders and commissioning in the CRM system and respond to audits from the global department. * Prepare acceptance letters for reconstructed equipment upon receipt of the corresponding purchase order. * Prepare weekly component tracking reports for Service Centers and send them to management. * Ensure proper approvals for freight and component transportation. * Channel warranty claims with the appropriate departments. * Keep the customer timely informed about the repair status of their components. * Coordinate component dispatch with warehouse personnel. **Your profile:** Technical or Professional degree in Business Administration, Human Resources, or related fields. 2 years of experience in administration of operational service areas and/or customer service, preferably in the mining, heavy machinery, or automotive industries. Proficiency in Microsoft Office. Experience with ERP systems for information management. Experience with systems for tracking work orders (CRM). **Sandvik** is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender, ethnic or national origin, age, marital status, sexual orientation, disability, social condition, religion, and opinions. **Sandvik Mining** is a business area within the Sandvik Group and a global leader in providing equipment and tools, aftermarket service, and technical solutions used for rock and mineral excavation in the mining industry. The offering includes drilling, cutting, and crushing rock, loading, transporting, and material handling