Reception

Description

Position Summary: We are seeking a hospitality professional to provide direct guest service from reservation through check-out, coordinating departments and meeting guest expectations. Key Highlights: 1. Comprehensive guest service and interdepartmental coordination 2. Teamwork and customer service orientation 3. Conflict resolution and excellent interpersonal communication Hotel experience required. Direct guest service from the moment of reservation—whether made directly or indirectly—through arrival at the hotel, stay, and departure. Meeting guest expectations within the company’s capabilities, coordinating with other departments as needed to achieve objectives. Acting as the guest’s communication channel with the company. **Education:** \- Hospitality and Tourism professional or technician; incomplete or ongoing university degree. Experience: \- One (1\) year of experience in similar positions. **Personal Characteristics:** \- Gender: Unrestricted \- Age: 20 to 30 years old. \- Marital status: Unrestricted. \- Excellent appearance. \- English proficiency: 70\- 80%. \- Full availability of schedule. \- Constant shift rotation. **Knowledge:** \- Telephone switchboard operation. \- Computer skills. \- General office skills. \- Secretarial tasks. \- Hotel management systems. **Competencies:** \- Teamwork and cooperation. \- Commitment to the organization. \- Achievement motivation. \- Initiative. \- Customer service orientation. \- Relationship building. \- Conflict resolution. **Skills:** \- Interpersonal relations. \- Interaction with people at all levels. \- Maintaining composure in threatening or uncomfortable situations. \- Multifunctionality. \- Conflict resolution. \- Excellent interaction with others. \- 100% customer-oriented. Employment Type: Full-time Salary: $14,750\.00 per month Benefits: * Option for indefinite-term contract * Employee referral program * Discounted cafeteria service * Complimentary uniforms * Additional vacation days or paid leave * Grocery vouchers Work Location: On-site employment