Job Summary: We are seeking an engineer to integrate innovative AI-powered solutions to automate processes, optimize printing services, and enhance intelligent data capture, recognition, and authentication—providing technical support and continuous improvement. Key Highlights: 1. Integration of innovative solutions with Artificial Intelligence. 2. Continuous professional development and participation in technological innovation. 3. An environment focused on operational excellence and technological leadership. We design strategic projects tailored to each client, integrating innovative AI-driven solutions to automate processes, optimize printing services, and strengthen intelligent data capture, recognition, and authentication—all backed by top-tier customer service designed to resolve any requirement efficiently and excellently. **Requirements:** * Degree in Systems Engineering, Information Technology, Networking, or related field. * Basic knowledge of networking, managed print services, and Windows servers. * Strong desire to learn and grow professionally. * Proactive attitude and results-oriented mindset. * Technical diagnostic ability and problem analysis skills. * Results-driven approach and commitment to meeting performance metrics. **Responsibilities** * Address and resolve minor incidents within an estimated timeframe of 8–12 hours. * Diagnose and resolve major failures within a 24–48 hour window. * Resolve 99% of tickets within the defined SLA timeframe. * Ensure stability, recovery, and proper operation of devices not covered by MPS platform monitoring. * Document 100% of handled tickets, ensuring traceability and control. * Maintain effective communication with internal and external customers. * Conduct root cause analysis for recurring incidents. * Propose new strategies to optimize processes and improve technological efficiency. * Actively participate in continuous improvement and technology upgrade initiatives. **Skills** * Analytical thinking * Rigorous organization and documentation * Proactivity * Ability to work under pressure * Effective communication * Focus on continuous improvement **What We Offer?** * Statutory benefits * Savings fund * 30-day year-end bonus * Life and personal accident insurance * Collaborative work with specialized teams. * Ongoing training and courses. * Continuous professional development. * Participation in technological innovation projects. * An environment focused on operational excellence and technological leadership. * Work location: Interlomas, Huixquilucan. * Work schedule: Monday to Friday, occasional Saturday If interested, please submit your CV through this channel. Employment Type: Full-time Salary: $12,000.00 per month Benefits: * Savings fund * Option for indefinite-term contract * Discounted cafeteria service Work Location: On-site