Mexican company with 35 years of experience in the decorative lighting market, dedicated to marketing the highest quality products, is looking for: **Customer Service / Temporary Replacement for 4 months** Position objective: To attend to and channel to the corresponding departments all needs, comments or additional services required by the end customer; as well as processing claims, returns, and/or incidents related to shipments made by the company. Act as a link between commercial and operational departments to ensure formal and institutional communication flows between both. Required profile: * High school diploma completed * Ages 18 to 50 * Invoicing * Problem solving * Experience handling any ERP system * Office courier services Benefits: * Gross monthly salary: $14,000 MXN * Bi-weekly payments * Job stability in a formal company * Statutory benefits * Bonuses for achieving objectives * Savings fund (3%) * Cafeteria discount Responsibilities: * Receive delivery\-shipping guide from the verifier to confirm and enter into the system the corresponding shipping dates, tracking number, and person receiving it in case of local delivery. Ensuring that every delivery has been invoiced * Answer customer calls, messages, or emails to analyze their requests, route them to the appropriate department, and ensure the customer receives a solution to their inquiry * Enter physical exchange orders into the system * Coordinate the release of physical exchange shipments until receiving confirmation from the customer * Coordinate the pickup of physical exchanges by generating shipping labels on the portal and sending the corresponding email to the courier service to arrange collection * Prepare report formats sent to the operations supervisor and management * Generate a summary with the quality department regarding previous day's incidents and request surveillance support for video footage (if necessary) * Request credit notes via email and verify merchandise received for return * Check courier service portals to confirm whether customers have received their orders; otherwise, follow up with the courier to determine why delivery has not occurred * Receive support documentation from the verifier who receives the merchandise and assigns the product to the appropriate warehouse * Notify sales executives when there are unexpected returns from customers * Maintain log of physical exchanges for projects entered into the system * Complete customer claim forms, documenting the incident electronically and forwarding it to the respective department * Follow up on warranty forms with the respective department to close them within a maximum of 48 business hours, ensuring effective end-customer service * Randomly inspect merchandise in the packing area versus deliveries * Call customers to confirm they received the product in good condition and remind them of the warranty policy * Enter shipping tracking numbers into the SAP system * Verify that deliveries specify who inspects and who packs the orders * Ensure cleanliness and efficiency in their work area * Assist with all activities requested by their immediate supervisor * Support reception coverage during meal breaks * Assist control desk with order tracking * Support executives with pending warehouse-related tasks * Assist with physical inventory counts Schedule: * Monday to Friday from 8:00 AM to 6:00 PM * Days off: Saturdays and Sundays Location: * Av. Dr. Mateo del Regil, El Briseño, 45236 Zapopan, Jal. Employment type: Full-time Salary: $14,000.00 per month Work location: On-site