Description
Position Summary:
Customer service advisor focused on building trust, driving sales, and strengthening relationships, aligned with commercial operations and delivering value in every interaction.
Key Highlights:
1. Connect and inspire to create happy moments for customers.
2. Passionate about customer service, friendly, respectful, and courteous.
3. Results-oriented, collaborative team player, and committed to excellence.
### **Position Objective**
We put the customer at the center of everything we do. As an advisor, your objective is to address each customer’s needs regarding consumption and lending, delivering an extraordinary experience that inspires trust, drives sales, and strengthens lasting relationships—all aligned with the point-of-sale commercial operation and committed to generating value in every interaction.
**Requirements**
* We seek individuals who connect, inspire, and make things happen. If you’re passionate about customer service and creating happy moments, this is the place for you.
* Relevant experience: At least 1 year in customer service, sales, or commercial and lending advisory roles.
* Desired knowledge—or eagerness to learn—about digital tools and consumer products.
* Skills that will set you apart: Passion for interacting with customers, being friendly, respectful, and courteous.
* Full adaptability—to both in-store work and technology use.
* Promptness and effectiveness in action and problem resolution.
* Results-driven mindset, achieving goals with determination.
* Team collaboration—with willingness to support and listen.
* Commitment to excellence: Following processes and doing things right from the start. Security and confidence—even in uncertain situations or under pressure.
**Value Proposition**
* Fixed weekly salary starting at: $2,200.
* Weekly commissions.
* Statutory benefits: Vacation starting at 12 days per year, vacation bonus of 25% annually, Christmas bonus of 15 days per year—which increases with seniority.
* Working conditions: 8-hour daily schedule Monday through Sunday, with one weekday rest day. Weekly rotating schedule. One weekend rest day per month. Life insurance increasing in line with earnings and seniority.
* Position benefits: Job-specific training plan, plus personal skill development programs. Enrollment in government programs to complete high school education. University partnership agreements to continue your studies.
* Financial benefits: Payroll advance. Access to a credit card. Discounts starting at 10% on products within Elektra and Salinas \& Rocha stores—cash purchases available from day one; credit purchases available after 9 months of seniority. Preferential-rate personal loans available after 2 years. Currency exchange. Investment accounts. Savings account.
* Services: Access to nutritionists, psychologists, dentists, libraries, health improvement contests and programs, guidance and support for achievements, new family members, and important celebrations.
* Promotions and partnerships for you and your family: Discounts at gyms, cinemas, entertainment centers, concerts, restaurants, department stores, optical shops, laboratories, clinics, schools, language institutes, universities, airlines, travel agencies, automotive dealerships, and daycare centers.
* Dare to join our team!